Kustomer vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Kustomer (257) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote	Zendesk Support (1757) Visit website Visit Website *sponsored

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More
Entry Level Pricing	Starts from $29	Starts from $15 , Billed Yearly	Starts from $19 , yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score	Not Available	9.5/10	9.2/10
User Ratings	4.2 (381)	4 (5374)	4.3 (7934)
	Get Quote	Get Quote	Visit website

Software Demo

Demo

How do Kustomer, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features	23 Features	16 Features	29 Features
Unique Features
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What Do Kustomer, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	$29	$15 , Billed Yearly	$19 , yearly
Pricing Plans	Not Available	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Visit Website

Kustomer vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings	4.2 (based on 381 reviews)	4 (based on 5374 reviews)	4.3 (based on 7934 reviews)
Rating Distribution	Excellent 218 Very Good 24 Good 13 Poor 1 Terible 1	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more
Pros and Cons	No pros or cons available for the product	Pros and Cons of Freshdesk	Pros and Cons of Zendesk Support It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Kustomer_customers_0 Kustomer_customers_1 Kustomer_customers_2	Pearson Bridgestone Kern High School District	Uber Siemens Shopify

Media and Screenshots

Screenshots	2 Screenshots	6 Screenshots	5 Screenshots
Videos	2 Videos	3 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Kustomer and Freshdesk offer a Free Trial.

Kustomer is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Kustomer Starts at $29/User/Month whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

Some top alternatives to Kustomer includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Zendesk Sell, Freshservice, Freshdesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Salesforce Service Cloud, CRMdesk, Gorgias, Trakdesk, AzureDesk and BoldDesk.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Kustomer vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Kustomer

Freshdesk

Zendesk Support

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Kustomer, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do Kustomer, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Kustomer vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Freshdesk

Pros and Cons of Zendesk Support

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure