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Kaseya BMS vs Certinia Comparison

Last updated:

Kaseya BMS

3.5(42 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with all service or ticket requests q…

Certinia

Starting at Contact for pricing

  • Medium Business
  • Large Enterprises

Certinia — the company formerly known as FinancialForce — runs professional services automation, ERP and customer success management natively on the Salesforce platform. Its PS Cloud covers the services lifecycle end to…

Kaseya BMS leads on user satisfaction with a 3.5-star rating across 42 reviews.

Kaseya BMS vs Certinia — at a glance

FeatureKaseya BMSCertinia
Rating3.5 / 5
Reviews42
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessMedium Business, Large Enterprises
CategoryCRM SoftwareProfessional Services Automation Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
APIAvailableAvailable
Support modesBusiness Hours, OnlineOnline
CertificationsSOC 2
Data residencyUS

Key differences between Kaseya BMS and Certinia

  • Target audience: Kaseya BMS is built for Large Enterprises and Medium Business, while Certinia targets Medium Business and Large Enterprises.
  • Deployment: Kaseya BMS supports SaaS/Web/Cloud; Certinia supports SaaS/Web/Cloud.

Kaseya BMS vs Certinia — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Kaseya BMS - CRM Software
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Kaseya BMS vs Certinia: Biggest differences

Start here before you go deeper into features.

Kaseya BMS

Best for

Large Enterprises, Medium Business, Small Business

Certinia

Best for

Medium Business, Large Enterprises

Kaseya BMS typically suits Large Enterprises and Medium Business. Certinia tends to fit Medium Business and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with ... Read More about Kaseya BMS

Certinia — the company formerly known as FinancialForce — runs professional services automation, ERP and customer success management natively on the Salesforce platform. Its PS Cloud covers ... Read More about Certinia

Free Trial Availability

  • No free trial
  • No free trial

SpotScore

What's this? ↗

8.4/10

Not Available

User Ratings

Based on verified Spotsaas reviews

3.51

(42)
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Software Demo

Demo

No software demo available

Certinia has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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How do Kaseya BMS and Certinia Compare on Features?

Total Features

5 Features

10 Features

Unique Features

No unique features

No unique features

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Compare Kaseya BMS and Certinia on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Kaseya BMS vs Certinia: Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Kaseya BMS vs Certinia Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Encryption

      ✓ Yes

      Data Residency

      🇺🇸 US

      Kaseya BMS User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      31

      7

      4

      1

      10

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 53 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Ticketing system automates workflow routing, tracks response times, and organizes cases in one place.
      • Integrates with Xero, accounting software, and Kaseya VSA for cross-tool data flow.
      • Reporting system lets users extract detailed metrics for internal reviews or client-facing reports.

      Common complaints

      • Customer support is widely criticized for being unresponsive or ineffective on billing and contract disputes.
      • Billing practices — including auto-renewals, double billing, and cancellation difficulty — are frequently flagged as problematic.
      • Sales promises on features often go unmet, leading to customer dissatisfaction.

      No expert review available for this product

      Pros and Cons

      • Simplifies complex service management tasks.

      • User-friendly design enhances team productivity.

      • Automates billing to save time.

      • Customization options may be limited.

      • Not ideal for businesses outside IT.

      No pros or cons available for this product

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Kaseya BMS or Certinia? Tell buyers what actually differs.

      Kaseya BMS and Certinia Customers

      Customers

      Baroan

      Baroan

      Vivonet

      Vivonet

      Method Group

      Method Group

      No Customers information available.

      Media and Screenshots

      Screenshots

      Kaseya BMS screenshot

      4 Screenshots

      No screenshots available.

      Videos

      video-0

      1 Videos

      No videos available.

      Top Alternatives to Kaseya BMS and Certinia in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Kaseya BMS or Certinia?
      Kaseya BMS edges out the other on user ratings (3.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Kaseya BMS and Certinia offer a free trial?
      Neither Kaseya BMS nor Certinia currently lists a free trial.
      What is the starting price of Kaseya BMS vs Certinia?
      Kaseya BMS starts at Contact for pricing. Certinia starts at Contact for pricing.
      What are the top alternatives to Kaseya BMS?
      Top alternatives to Kaseya BMS include Bigin by Zoho CRM, Creatio CRM, Snapforce CRM, SuiteCRM, InfoFlo CRM.
      What are the top alternatives to Certinia?
      Top alternatives to Certinia include Datto Autotask PSA, SuperOps PSA Software, CloudBlue PSA, BigTime, Syncro.