Ivanti Service Manager vs Mint Service Desk vs BMC Helix ITSM Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Mint Service Desk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with…
BMC Helix ITSM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehe…
Mint Service Desk leads on user satisfaction with a 4.7-star rating across 94 reviews.
Ivanti Service Manager vs Mint Service Desk vs BMC Helix ITSM — at a glance
| Feature | Ivanti Service Manager | Mint Service Desk | BMC Helix ITSM |
|---|---|---|---|
| Rating | 3.8 / 5 | 4.7 / 5 | 3.8 / 5 |
| Reviews | 386 | 94 | 856 |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2 | — | SOC 2 |
| Data residency | Global | Global | Global |
Key differences between Ivanti Service Manager and Mint Service Desk
- Free trial: Ivanti Service Manager offers a free trial; Mint Service Desk does not.
- User satisfaction: Mint Service Desk scores higher with a 4.7-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Mint Service Desk supports SaaS/Web/Cloud.
Compare Ivanti Service Manager vs Mint Service Desk vs BMC Helix ITSM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this Ivanti Service Manager vs Mint Service Desk vs BMC Helix ITSM comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to medium IT support teams needing simple, integrated cloud service desk.
- You want a cloud-based platform with easy access and low setup complexity.
- You need integrated tools like ticketing, time tracking, and calendar in one system.
- You prefer instant wizards to streamline daily support operations and save time.
- Your organization requires extensive customization beyond standard service desk features.
- You need an on-premise deployment or highly secure environment not supported by this tool.
Large Enterprises, Medium Business, Small Business
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Mint Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and ... Read More about Mint Service Desk | Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More about BMC Helix ITSM |
|---|---|---|---|
Free Trial Availability |
|
|
|
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | Small BusinessMedium Business | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
Compare Ivanti Service Manager, Mint Service Desk and BMC Helix ITSM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Pricing Plans |
|
|
|
Pricing Page | Pricing information not available |  | Pricing information not available |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — | ✓ Yes |
|---|---|---|---|
HIPAA | ✗ No | — | ✗ No |
Data Residency | 🌐 Global | 🌐 Global | 🌐 Global |
Ivanti Service Manager vs Mint Service Desk User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlighting ease of use and integrated support features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 278 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth | No Customers information available. | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots | No screenshots available. |
|---|---|---|---|
Videos |  2 Videos |  2 Videos |  4 Videos |
Alternatives
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Mint Service Desk?
- Mint Service Desk edges out the other on user ratings (4.7 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Mint Service Desk offer a free trial?
- Ivanti Service Manager offers a free trial. Mint Service Desk does not.
- What is the starting price of Ivanti Service Manager vs Mint Service Desk?
- Ivanti Service Manager starts at Contact for pricing. Mint Service Desk starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Mint Service Desk?
- Top alternatives to Mint Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.