Ivanti Service Manager vs IBM Control Desk Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
IBM Control Desk
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a singl…
IBM Control Desk leads on user satisfaction with a 4.6-star rating across 20 reviews.
SpotSaaS Analysis
Ivanti Service ManagerIBM Control Desk
The core difference between Ivanti Service Manager and IBM Control Desk lies in IBM's focus on integrated IT service and asset management for medium to large enterprises, particularly in complex environments. Ivanti Service Manager is suitable for organizations looking for a flexible service management solution without specific size or industry constraints.
Who should pick which
- Flexible service management capabilities:
- Customizable workflows:
- Supports various ITIL processes:
- User-friendly interface:
- Ideal for diverse organizational needs:
- No specific company size limitations:
- Integrated IT service and asset management:
- Best for medium to large enterprises:
- Supports multivendor multicloud environments:
- Unified platform for service management:
- Robust oversight and control features:
- Designed for complex IT infrastructures:
Ivanti Service Manager vs IBM Control Desk — at a glance
| Feature | Ivanti Service Manager | IBM Control Desk |
|---|---|---|
| Rating | 3.8 / 5 | 4.6 / 5 |
| Reviews | 386 | 20 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between Ivanti Service Manager and IBM Control Desk
- User satisfaction: IBM Control Desk scores higher with a 4.6-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; IBM Control Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Ivanti Service Manager vs IBM Control Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for integrated IT service and asset management in complex environments.
- You need unified IT service management and asset control in one platform.
- Your organization manages multivendor multicloud environments requiring robust oversight.
- You want powerful workflow automation with strong customer support and onboarding.
- You are a small team or business needing a simple, lightweight service desk tool.
- Your organization requires extensive third-party app marketplace integrations.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. IBM Control Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More about IBM Control Desk |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  IBM Control Desk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Ivanti Service Manager and IBM Control Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with praise for comprehensive IT service and asset management features, user-friendly interface, and strong customer support, tempered by concerns about complexity and limited app integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
|---|---|---|
Videos |  2 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or IBM Control Desk?
- IBM Control Desk edges out the other on user ratings (4.6 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and IBM Control Desk offer a free trial?
- Yes, both Ivanti Service Manager and IBM Control Desk offer a free trial.
- What is the starting price of Ivanti Service Manager vs IBM Control Desk?
- Ivanti Service Manager starts at Contact for pricing. IBM Control Desk starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to IBM Control Desk?
- Top alternatives to IBM Control Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.