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InstantKB - Help Desk Software

InstantKB

Discontinued

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BoldDesk - Help Desk Software
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Overview

Description

InstantKB is self-hosted Help Desk software for small to medium sized businesses. Its features include agents, managers, customers, tickets, inventory and an advanced knowledge base. The ... Read More

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

Entry Level Pricing
  • Starts from $39
  • Starts from $8 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.7/10

User Ratings

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Software Demo

Demo

Features

Total Features

11 Features

15 Features

Unique Features

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      Pricing

      Pricing Option
          Starting From
          • $39
          • $8 , Billed Yearly
          Pricing Plans
          • Not Available
          • Standard (Agent Based)

            • Email ticketing

            • Knowledge base

            • Ticket auto assignment

            Show more +

          • Growth (Agent Based)

            • Includes features of Starter plan, plus

            • Ticket event and time trigger rules

            • CSAT surveys

            Show more +

          • Enterprise (Agent Based)

            • Includes features of Growth plan, plus

            • Multi-brand help desk

            • Multi-brand knowledge base

            Show more +

          • Browse all pricing plans
          Pricing Pageinstantkb pricingbolddesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available

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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          2

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons
          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          IBM

          IBM

          Intel

          Intel

          Siemens

          Siemens

          Media and Screenshots

          Screenshots
          Tickets

          2 Screenshots

          No screenshots available.

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both InstantKB and BoldDesk offer a Free Trial.

          InstantKB is designed for Large Enterprises, Medium Business and Small Business.

          BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for InstantKB Starts at $39/Month whereas for BoldDesk Starts at $8/User/Month when Billed Yearly.

          Some top alternatives to InstantKB includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Helprace, Sitehelpdesk, Trakdesk, LabiDesk, AzureDesk, Help Desk Premier and BoldDesk.

          Some top alternatives to BoldDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].