HR365 Helpdesk vs TOPdesk Comparison
HR365 Helpdesk
Starting at $49 /Month
- Free Trial
- Large Enterprises
- Medium Business
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution fo…
TOPdesk
Starting at Contact for pricing
- Free Trial
- Individuals
- Large Enterprises
TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases te…
HR365 Helpdesk leads on user satisfaction with a 4.8-star rating across 10 reviews.
HR365 Helpdesk vs TOPdesk — at a glance
| Feature | HR365 Helpdesk | TOPdesk |
|---|---|---|
| Rating | 4.8 / 5 | 1.0 / 5 |
| Reviews | 10 | 1 |
| Starting price | $49 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | — |
| Data residency | US | Global |
Key differences between HR365 Helpdesk and TOPdesk
- Pricing: HR365 Helpdesk starts at $49 /Month. TOPdesk pricing is not publicly listed.
- Target audience: HR365 Helpdesk is built for Large Enterprises and Medium Business, while TOPdesk targets Individuals and Large Enterprises.
- User satisfaction: HR365 Helpdesk scores higher with a 4.8-star average.
- Deployment: HR365 Helpdesk supports SaaS/Web/Cloud; TOPdesk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
HR365 Helpdesk vs TOPdesk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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HR365 Helpdesk vs TOPdesk: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Individuals, Large Enterprises, Medium Business
HR365 Helpdesk typically suits Large Enterprises and Medium Business. TOPdesk tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More about HR365 Helpdesk | TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call ... Read More about TOPdesk |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees | 50 to 5,000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Simplified Communication: HR365 Helpdesk simplifies the way employees communicate their HR needs, letting managers focus on strategic initiatives rather than handling administrative tasks.
- User-Friendly Interface: Designed for both HR professionals and employees, its intuitive layout lets anyone easily manage the system, resulting in quicker resolutions and higher satisfaction rates.
- Real-Time Reporting: With reliable analytics and reporting features, you can gain useful insights into employee inquiries and trends. This lets you make data-driven decisions that improve workforce engagement and efficiency.
- Streamlined Incident Management: TOPdesk simplifies the way your team handles incidents, allowing you to respond faster and more effectively. You'll notice a reduction in response times, which means happier end-users and a more efficient IT department.
- Smooth Collaboration: TOPdesk's intuitive interface promotes easy communication among team members. Administrators can easily assign tasks and share updates, keeping everyone informed and building a more connected work environment.
- Customizable Workflows: You can design workflows built for your organization's specific needs. This flexibility improves user experience and aligns with your operational goals, letting managers implement changes easily as needed.
Best fit
- 50 to 500 employees
- HR Tech, Consulting, Education, Retail, and Healthcare
- HR Managers, Payroll Specialists, Recruitment Coordinators, and Employee Relations Specialists
- 50 to 5,000 employees
- IT Service Management, Facilities Management, Education, Healthcare, and Government
- IT Managers, Service Desk Analysts, Facilities Managers, Help Desk Technicians, and Customer Support Representatives
Reasons buyers look elsewhere
- Users may seek alternatives to HR365 Helpdesk if they require more customizable features that cater specifically to their organizational needs, allowing for tailored workflows and improved efficiency in HR processes.
- Organizations experiencing rapid growth might look for scalable solutions that can adapt to their increasing workforce demands, ensuring that support systems can grow alongside the company.
- Companies with a limited budget may explore cost-effective alternatives that provide essential helpdesk functionalities without compromising on service quality or user experience.
- Users may seek alternatives to TOPdesk due to its complex interface, which can lead to a steep learning curve for new team members, hindering productivity and user adoption.
- Organizations with specific industry needs might find that TOPdesk lacks tailored features, prompting them to explore solutions that better align with their unique operational requirements.
- Budget constraints can drive users to consider more cost-effective options, especially if they find that TOPdesk's pricing does not justify the value received compared to other available tools.
Software Demo
Demo |  HR365 Helpdesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do HR365 Helpdesk and TOPdesk Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HR365 Helpdesk and TOPdesk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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HR365 Helpdesk vs TOPdesk: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
HR365 Helpdesk vs TOPdesk Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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Data Residency | 🇺🇸 US | 🌐 Global |
HR365 Helpdesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 20 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is cautious across 1 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
HR365 Helpdesk and TOPdesk Customers
Customers |  KPMG  Apollo Bank  SIEMENS |  Peterborough  UniDesk  University of Memphis |
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Media and Screenshots
Screenshots |  5 Screenshots |  6 Screenshots |
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Videos | No videos available. |  4 Videos |
Top Alternatives to HR365 Helpdesk and TOPdesk in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HR365 Helpdesk or TOPdesk?
- HR365 Helpdesk edges out the other on user ratings (4.8 vs 1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HR365 Helpdesk and TOPdesk offer a free trial?
- Yes, both HR365 Helpdesk and TOPdesk offer a free trial.
- What is the starting price of HR365 Helpdesk vs TOPdesk?
- HR365 Helpdesk starts at $49 /Month. TOPdesk starts at Contact for pricing.
- What are the top alternatives to HR365 Helpdesk?
- Top alternatives to HR365 Helpdesk include TechExcel ServiceWise, Service Creatio, Vorex, Tikit, iSupport Software.
- What are the top alternatives to TOPdesk?
- Top alternatives to TOPdesk include InvGate Service Desk, IBM Control Desk, Incident IQ, Halo Service Desk, Vivantio.