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Hipporello vs ServicePRO Comparison

Last updated:

Hipporello

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Hipporello is a service desk software designed for small tech businesses. The cloud based application has all the features that staff needs, including an intuitive and well-organized interface, email ticketing, Knowledge…

ServicePRO

3.9(27 reviews)

Starting at $22 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…

ServicePRO leads on user satisfaction with a 3.9-star rating across 27 reviews.

SpotSaaS Analysis

HipporelloServicePRO

The core difference between Hipporello and ServicePRO is that ServicePRO has a defined pricing structure, while Hipporello lacks specific details on pricing and features. Ideal buyers for ServicePRO are cost-conscious businesses seeking a budget-friendly solution, whereas Hipporello may appeal to those looking for a more flexible or customizable option without a clear price point.

Who should pick which

  • Flexible customization options:
  • No listed pricing:
  • Suitable for various business needs:
  • Ideal for businesses seeking adaptability:
  • Lacks specific target audience details:
  • Emphasizes user-driven solutions:
  • Defined pricing at $22:
  • Targeted towards budget-conscious buyers:
  • Focus on service management:
  • Ideal for small to medium-sized businesses:
  • Clear value proposition:
  • Streamlined for efficiency in operations:

Hipporello vs ServicePRO — at a glance

FeatureHipporelloServicePRO
Rating3.9 / 5
Reviews27
Starting priceContact for pricing$22 /User/Month
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareService Desk Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android
API
Support modesOnlineOnline
CertificationsSOC 2
Data residencyGlobalUS

Key differences between Hipporello and ServicePRO

  • Pricing: ServicePRO starts at $22 /User/Month. Hipporello pricing is not publicly listed.
  • Free trial: ServicePRO offers a free trial; Hipporello does not.
  • Deployment: Hipporello supports SaaS/Web/Cloud; ServicePRO supports SaaS/Web/Cloud, Mobile - Android.

Hipporello vs ServicePRO — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Hipporello - Service Desk Software
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Talk to an expert
ServicePRO - Service Desk Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Hipporello

Best for

Large Enterprises, Medium Business, Small Business

ServicePRO

Best for

Large Enterprises, Medium Business, Small Business

Hipporello typically suits Large Enterprises and Medium Business. ServicePRO tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Hipporello is a service desk software designed for small tech businesses. The cloud based application has all the features that staff needs, including an intuitive and well-organized ... Read More about Hipporello

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO

Entry Level Pricing

  • Not Available
  • Starts from $22

Free Trial Availability

  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.9

(27)
Get pricing help
Get pricing help

Software Demo

Demo

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Compare Hipporello and ServicePRO on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $22

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Pricing information not available

      ServicePRO pricing

      Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No
      ✗ No

      Data Residency

      🌐 Global
      🇺🇸 US

      Hipporello User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      No reviews available for this product

      2

      5

      2

      1

      1

      Spotsaas Editor’s POV generated by AI

      What buyers like

      • User-friendly interface
      • Quick setup process
      • Email ticketing system

      Common complaints

      • Limited scalability for larger teams
      • Basic reporting features
      • Fewer integrations available

      Buyer sentiment

      Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Easy to use interface, making it accessible for both new users and administrators.
      • Allows for customization to specific ticket types and tasks, with satisfactory reports.
      • Centralizes all information in one place, enhancing workflow efficiency and communication.

      Common complaints

      • Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially.
      • Performance issues encountered when adding features, impacting overall system functionality.
      • Limited Marketplace selection for additional apps and connectors, restricting the scope of advanced functionalities.

      Pros and Cons

      • Intuitive design makes it easy for teams to adopt.

      • Quick setup allows for immediate use without extensive training.

      • May lack advanced features for larger organizations.

      • Limited reporting capabilities could hinder analysis.

      • Designed specifically for field service, enhancing relevance.

      • Real-time access improves technician efficiency on-site.

      • Integrated communication tools streamline customer interactions.

      • May not cater well to non-field service industries.

      • User interface could benefit from modernization.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      No Customers information available.

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      The Withlacoochee River Electric Cooper

      The Pennine Acute Hospitals NHS

      The Pennine Acute Hospitals NHS

      Media and Screenshots

      Screenshots

      No screenshots available.

      Templates

      1 Screenshots

      Videos

      video-0

      2 Videos

      video-0

      3 Videos

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Hipporello or ServicePRO?
      ServicePRO edges out the other on user ratings (3.9 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Hipporello and ServicePRO offer a free trial?
      ServicePRO offers a free trial. Hipporello does not.
      What is the starting price of Hipporello vs ServicePRO?
      Hipporello starts at Contact for pricing. ServicePRO starts at $22 /User/Month.
      What are the top alternatives to Hipporello?
      Top alternatives to Hipporello include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
      What are the top alternatives to ServicePRO?
      Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.

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