Hipporello vs Ivanti Service Manager Comparison
Hipporello
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Hipporello is a service desk software designed for small tech businesses. The cloud based application has all the features that staff needs, including an intuitive and well-organized interface, email ticketing, Knowledge…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Ivanti Service Manager leads on user satisfaction with a 3.8-star rating across 386 reviews.
SpotSaaS Analysis
HipporelloIvanti Service Manager
The core difference between Hipporello and Ivanti Service Manager lies in their focus areas, with Hipporello tailored for managing customer interactions while Ivanti Service Manager emphasizes IT service management. Ideal buyers for Hipporello are businesses seeking to enhance customer engagement, whereas Ivanti Service Manager is suited for organizations looking to streamline their IT service processes.
- Focuses on customer interaction management - Ideal for enhancing customer engagement - Suitable for various business sizes - Offers customizable workflows - Integrates with multiple platforms - User-friendly interface
- Specializes in IT service management - Best for streamlining IT processes - Suitable for medium to large enterprises - Provides incident and problem management - Supports ITIL best practices - Robust reporting and analytics capabilities
Hipporello vs Ivanti Service Manager — at a glance
| Feature | Hipporello | Ivanti Service Manager |
|---|---|---|
| Rating | — | 3.8 / 5 |
| Reviews | — | 386 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | — | SOC 2 |
| Data residency | Global | Global |
Key differences between Hipporello and Ivanti Service Manager
- Free trial: Ivanti Service Manager offers a free trial; Hipporello does not.
- Deployment: Hipporello supports SaaS/Web/Cloud; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Hipporello vs Ivanti Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Hipporello typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Hipporello is a service desk software designed for small tech businesses. The cloud based application has all the features that staff needs, including an intuitive and well-organized ... Read More about Hipporello | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Hipporello and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🌐 Global |
Hipporello User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Total Wine and More  SinClair Community College  AdventistHealth |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos |  2 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Hipporello or Ivanti Service Manager?
- Ivanti Service Manager edges out the other on user ratings (3.8 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Hipporello and Ivanti Service Manager offer a free trial?
- Ivanti Service Manager offers a free trial. Hipporello does not.
- What is the starting price of Hipporello vs Ivanti Service Manager?
- Hipporello starts at Contact for pricing. Ivanti Service Manager starts at Contact for pricing.
- What are the top alternatives to Hipporello?
- Top alternatives to Hipporello include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.