Help Desk Premier vs Symantec ServiceDesk - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Desk Premier (10) Get Quote Get Quote	Symantec ServiceDesk (15) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Help Desk Premier provides state-of-the-art help desk software that allows to manage all aspects of help desk needs. The software automates the manual tasks of tracking and resolving ... Read More	ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More
Free Trial Availability	Free Trial available	No free trial
Spotsaas Score	7.8/10	Not Available
User Ratings	1 (2)	4 (33)
	Get Quote	Get Quote

How do Help Desk Premier and Symantec ServiceDesk Compare on Features?

Total Features	9 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

What Do Help Desk Premier and Symantec ServiceDesk Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

Help Desk Premier User Reviews & Rating Comparison

User Ratings	1 (based on 2 reviews)	4 (based on 33 reviews)
Rating Distribution	Excellent 5 Very Good 3 Good 1 Poor 0 Terible 1	Excellent 7 Very Good 5 Good 1 Poor 0 Terible 2
Pros and Cons	No pros or cons available for the product	Pros and Cons of Symantec ServiceDesk
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Top Alternatives to Help Desk Premier and Symantec ServiceDesk in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Help Desk Premier offers Free Trial, but Symantec ServiceDesk does not.

Help Desk Premier is designed for Large Enterprises, Medium Business and Small Business.

Symantec ServiceDesk is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Help Desk Premier and Symantec ServiceDesk are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Help Desk Premier includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Rhino Support, ReadyDesk, HelpdeskEddy, Sitehelpdesk, LabiDesk and BoldDesk.

Some top alternatives to Symantec ServiceDesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, ReadyDesk, Milldesk, Sitehelpdesk and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Help Desk Premier vs Symantec ServiceDesk - Which Help Desk Software Platform Is Better in July 2025?