Help Desk Premier vs ManageEngine ServiceDesk Plus - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Desk Premier (10) Get Quote Get Quote	ManageEngine ServiceDesk Plus (150) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Help Desk Premier provides state-of-the-art help desk software that allows to manage all aspects of help desk needs. The software automates the manual tasks of tracking and resolving ... Read More	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	7.8/10	Not Available
User Ratings	1 (2)	4.2 (351)
	Get Quote	Get Quote

Software Demo

Demo	Help Desk Premier has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

How do Help Desk Premier and ManageEngine ServiceDesk Plus Compare on Features?

Total Features	9 Features	6 Features
Unique Features
	Get Quote	Get Quote

What Do Help Desk Premier and ManageEngine ServiceDesk Plus Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

Help Desk Premier User Reviews & Rating Comparison

User Ratings	1 (based on 2 reviews)	4.2 (based on 351 reviews)
Rating Distribution	Excellent 5 Very Good 3 Good 1 Poor 0 Terible 1	Excellent 88 Very Good 50 Good 10 Poor 1 Terible 1
Pros and Cons	No pros or cons available for the product	Pros and Cons of ManageEngine ServiceDesk Plus
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2

Media and Screenshots

Screenshots	No screenshots available.	16 Screenshots
Videos	No videos available.	3 Videos

Top Alternatives to Help Desk Premier and ManageEngine ServiceDesk Plus in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Help Desk Premier and ManageEngine ServiceDesk Plus offer a Free Trial.

Help Desk Premier is designed for Large Enterprises, Medium Business and Small Business.

ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Help Desk Premier and ManageEngine ServiceDesk Plus are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Help Desk Premier includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Rhino Support, ReadyDesk, HelpdeskEddy, Sitehelpdesk, LabiDesk and BoldDesk.

Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Help Desk Premier vs ManageEngine ServiceDesk Plus - Which Help Desk Software Platform Is Better in July 2025?