Grasshopper vs Nextiva Comparison
Grasshopper
Starting at Contact for pricing
- Small Business
the Grasshopper device provides ultra-low cost calling and advanced functionality. It features a small clamshell design with custom lights that let user know when they have received a voicemail message, and allow to play…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Nextiva leads on user satisfaction with a 4.4-star rating across 1,473 reviews.
Grasshopper vs Nextiva — at a glance
| Feature | Grasshopper | Nextiva |
|---|---|---|
| Rating | 3.4 / 5 | 4.4 / 5 |
| Reviews | 234 | 1,473 |
| Starting price | Contact for pricing | $18.95 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Small Business | Large Enterprises, Medium Business, Small Business |
| Category | VoIP Providers | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | — | — |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, HIPAA, GDPR |
| Data residency | — | Global |
Key differences between Grasshopper and Nextiva
- Pricing: Nextiva starts at $18.95 /User/Month. Grasshopper pricing is not publicly listed.
- Free trial: Nextiva offers a free trial; Grasshopper does not.
- Target audience: Grasshopper is built for Small Business, while Nextiva targets Large Enterprises and Medium Business.
- User satisfaction: Nextiva scores higher with a 4.4-star average.
- Deployment: Grasshopper supports SaaS/Web/Cloud, Mobile - Android; Nextiva supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Grasshopper vs Nextiva — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most VoIP Providers tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | *sponsored |
Biggest differences
Start here before you go deeper into features.
Best for small businesses needing cost-effective, simple phone communication solutions.
- You want separate work and personal phone numbers on one device.
- You need reliable call forwarding and voicemail transcription features.
- Your team values an easy-to-use, low-complexity communication tool.
- Your business requires advanced texting and contact management capabilities.
- You operate in areas with unreliable cellular service causing call drops.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Grasshopper: Best for small businesses needing cost-effective, simple phone communication solutions. Nextiva: Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
Description | the Grasshopper device provides ultra-low cost calling and advanced functionality. It features a small clamshell design with custom lights that let user know when they have received a ... Read More about Grasshopper | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-50 employees51-200 employees | 10-50 employees51-500 employees |
Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
No best-fit guidance available yet.
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |  Grasshopper has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Grasshopper and Nextiva Compare on Features?
Total Features | 0 Features | 8 Features |
|---|---|---|
Unique Features | No features | No unique features |
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Compare Grasshopper and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | — | 🌐 Global |
Grasshopper User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate Grasshopper's cost-effectiveness and ease of use for small business communication but note issues with call reliability and limited texting features. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Forbes  Wall Street Journal  Fox Business | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots |  6 Screenshots |
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Videos | No videos available. |  2 Videos |
Top Alternatives to Grasshopper and Nextiva in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Grasshopper or Nextiva?
- Nextiva edges out the other on user ratings (4.4 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Grasshopper and Nextiva offer a free trial?
- Nextiva offers a free trial. Grasshopper does not.
- What is the starting price of Grasshopper vs Nextiva?
- Grasshopper starts at Contact for pricing. Nextiva starts at $18.95 /User/Month.
- What are the top alternatives to Grasshopper?
- Top alternatives to Grasshopper include CloudTalk, Dialpad Talk, VoIPstudio, Vonage Business, Vodia PBX.
- What are the top alternatives to Nextiva?
- Top alternatives to Nextiva include uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center.