Gainsight CS vs Akita Comparison
Gainsight CS
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as onboarding, retention, and support. W…
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Akita leads on user satisfaction with a 3.4-star rating across 3 reviews.
SpotSaaS Analysis
Gainsight CSAkita
The core difference between Gainsight CS and Akita lies in their target audience and customization options, with Akita catering specifically to small to medium teams looking for an open-source solution. Gainsight CS is better suited for organizations that require comprehensive customer success management tools, regardless of size.
Who should pick which
- Comprehensive customer success management platform:
- Ideal for larger organizations:
- Offers advanced analytics and reporting:
- Focuses on customer engagement and retention:
- Integrates with various CRM systems:
- Not specified for pricing or company size:
- Open-source customer success tool:
- Best for small to medium teams:
- Customizable and flexible for customer lifecycle management:
- Free platform with unlimited agents:
- Includes live chat support:
- Priced at $160 for additional features:
Gainsight CS vs Akita — at a glance
| Feature | Gainsight CS | Akita |
|---|---|---|
| Rating | — | 3.4 / 5 |
| Reviews | — | 3 |
| Starting price | Contact for pricing | $160 /Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | US | US |
Key differences between Gainsight CS and Akita
- Pricing: Akita starts at $160 /Month. Gainsight CS pricing is not publicly listed.
- Deployment: Gainsight CS supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Akita supports SaaS/Web/Cloud.
Gainsight CS vs Akita — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Gainsight CS typically suits Large Enterprises and Medium Business. Akita tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as ... Read More about Gainsight CS | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
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Compare Gainsight CS and Akita on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Gainsight CS User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | No expert review available for this product | Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |   box  Splunk | No Customers information available. |
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Media and Screenshots
Screenshots |  6 Screenshots | No screenshots available. |
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Top Alternatives to Gainsight CS and Akita in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Gainsight CS or Akita?
- Akita edges out the other on user ratings (3.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Gainsight CS and Akita offer a free trial?
- Neither Gainsight CS nor Akita currently lists a free trial.
- What is the starting price of Gainsight CS vs Akita?
- Gainsight CS starts at Contact for pricing. Akita starts at $160 /Month.
- What are the top alternatives to Gainsight CS?
- Top alternatives to Gainsight CS include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.
- What are the top alternatives to Akita?
- Top alternatives to Akita include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.