Freshservice vs Substly Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Substly
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Substly enables businesses to get in-depth analysis on customers and subscriptions. It has a variety of business plans to fit many unique analytics needs. Its product includes tools to dataset relationship mapping, cohor…
Freshservice leads on user satisfaction with a 4.7-star rating across 934 reviews.
Freshservice vs Substly — at a glance
| Feature | Freshservice | Substly |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 934 | — |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Business Intelligence Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — |
| Data residency | Global | US |
Key differences between Freshservice and Substly
- Pricing: Freshservice starts at $19 /User/Month. Substly pricing is not publicly listed.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while Substly targets Large Enterprises and Medium Business.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Substly supports SaaS/Web/Cloud.
Freshservice vs Substly — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Freshservice vs Substly: Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Best for e-commerce businesses needing detailed subscription revenue analytics.
- You require advanced cohort and delta analysis for subscription data.
- You want fast insights to identify hidden revenue and upgrade opportunities.
- You are a small to medium e-commerce business managing recurring revenue.
- Your business model is not based on subscriptions or recurring revenue.
- You need transparent pricing and extensive user reviews before committing.
Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure. Substly: Best for e-commerce businesses needing detailed subscription revenue analytics.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | Substly enables businesses to get in-depth analysis on customers and subscriptions. It has a variety of business plans to fit many unique analytics needs. Its product includes tools to ... Read More about Substly |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  Substly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Freshservice and Substly Compare on Features?
Total Features | 8 Features | 3 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and Substly on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Freshservice vs Substly: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Freshservice vs Substly Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshservice User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment No user reviews or ratings available to summarize buyer sentiment. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Freshservice and Substly Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots |  4 Screenshots |
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Videos |  4 Videos | No videos available. |
Top Alternatives to Freshservice and Substly in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or Substly?
- Freshservice edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and Substly offer a free trial?
- Yes, both Freshservice and Substly offer a free trial.
- What is the starting price of Freshservice vs Substly?
- Freshservice starts at $19 /User/Month. Substly starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include ALVAO Service Desk, Halo Service Desk, Alemba Service Manager, BMC Helix ITSM, TechExcel ServiceWise.
- What are the top alternatives to Substly?
- Top alternatives to Substly include Appflow.ai, Mastech Infotrellis, Amazon Kinesis, ProfitWell, KNIME Analytics Platform.