Freshservice vs ServiceNow Software Asset Management Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
ServiceNow Software Asset Management
Starting at Contact for pricing
- Large Enterprises
ServiceNow Software Asset Management, sold as SAM Pro, manages licenses, entitlements, deployments and SaaS spend inside the ServiceNow platform, drawing on the same CMDB as IT service management. It ships maintained lic…
Freshservice leads on user satisfaction with a 4.7-star rating across 934 reviews.
Freshservice vs ServiceNow Software Asset Management — at a glance
| Feature | Freshservice | ServiceNow Software Asset Management |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 934 | — |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises |
| Category | Service Desk Software | Software License Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — |
| Data residency | Global | — |
Key differences between Freshservice and ServiceNow Software Asset Management
- Pricing: Freshservice starts at $19 /User/Month. ServiceNow Software Asset Management pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; ServiceNow Software Asset Management does not.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while ServiceNow Software Asset Management targets Large Enterprises.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ServiceNow Software Asset Management supports SaaS/Web/Cloud.
Freshservice vs ServiceNow Software Asset Management — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Freshservice vs ServiceNow Software Asset Management: Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
ServiceNow Software Asset Management
Large Enterprises
Freshservice typically suits Freelancers / Consultants and Large Enterprises. ServiceNow Software Asset Management tends to fit Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | ServiceNow Software Asset Management, sold as SAM Pro, manages licenses, entitlements, deployments and SaaS spend inside the ServiceNow platform, drawing on the same CMDB as IT service ... Read More about ServiceNow Software Asset Management |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  ServiceNow Software Asset Management has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Freshservice and ServiceNow Software Asset Management Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and ServiceNow Software Asset Management on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Freshservice vs ServiceNow Software Asset Management: Other Details
Organization Types supported | ||
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Platforms Supported | ||
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API Support |
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Get help choosing | Get help choosing |
Freshservice vs ServiceNow Software Asset Management Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | — |
Freshservice User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product |
Freshservice and ServiceNow Software Asset Management Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
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Videos |  4 Videos | No videos available. |
Top Alternatives to Freshservice and ServiceNow Software Asset Management in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or ServiceNow Software Asset Management?
- Freshservice edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and ServiceNow Software Asset Management offer a free trial?
- Freshservice offers a free trial. ServiceNow Software Asset Management does not.
- What is the starting price of Freshservice vs ServiceNow Software Asset Management?
- Freshservice starts at $19 /User/Month. ServiceNow Software Asset Management starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include ALVAO Service Desk, Halo Service Desk, Alemba Service Manager, BMC Helix ITSM, TechExcel ServiceWise.
- What are the top alternatives to ServiceNow Software Asset Management?
- Top alternatives to ServiceNow Software Asset Management include ManageEngine AssetExplorer, USU Software Asset Management, Flexera One, Xensam, BetterCloud.