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Freshservice vs Richdesk - Which Service Desk Software Platform Is Better in July 2025?

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Richdesk - Service Desk Software
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TL;DR - Quick Comparison Summary

Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that ... Read More

Entry Level Pricing

  • Starts from $19 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available

User Ratings

4.3

(61)
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Software Demo

Demo

What Do Freshservice and Richdesk Cost?

Pricing Option

      Starting From

      • $19 , Billed Yearly
      • Not Available

      Pricing Plans

      • Starter

        • Incident Management

        • Knowledge Base

        • Self Service Portal

        Show more +

      • Growth

        • Includes features of Starter plan, plus

        • Service Catalog

        • Asset Management

        Show more +

      • Pro

        • Includes features of Growth plan, plus

        • Problem Management

        • Change Management

        Show more +

      • Browse all pricing plans
      • Not Available

      Pricing Page

      freshservice pricing

      Pricing information not available

      Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Not Available
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      Freshservice User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      Excellent

      781

      Very Good

      144

      Good

      13

      Poor

      3

      Terible

      5

      Excellent

      0

      Very Good

      2

      Good

      0

      Poor

      0

      Terible

      0

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      vroom

      vroom

      Cordant

      Cordant

      Addison Lee

      Addison Lee

      NHS

      NHS

      Hyundai

      Hyundai

      Tuffnells

      Tuffnells

      Media and Screenshots

      Screenshots

      Ticket counts

      7 Screenshots

      Performance Snapshot

      4 Screenshots

      Videos

      video-0

      4 Videos

      video-0

      3 Videos

      Top Alternatives to Freshservice and Richdesk in 2025

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Freshservice and Richdesk offer a Free Trial.

      Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

      Richdesk is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Freshservice begins at $19/User/Month when Billed Yearly, while pricing details for Richdesk are unavailable.

      Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

      Some top alternatives to Richdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk, HelpDesk, SysAid, HESK, Track-It, Simplydesk and Scopedesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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