Freshservice vs ManageEngine AssetExplorer Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
ManageEngine AssetExplorer
Starting at Contact for pricing
- Small Business
- Medium Business
ManageEngine AssetExplorer is an IT asset management tool that discovers hardware and software across the network and tracks software licenses against entitlements, flagging over-deployment before it becomes an audit fin…
Freshservice leads on user satisfaction with a 4.7-star rating across 934 reviews.
Freshservice vs ManageEngine AssetExplorer — at a glance
| Feature | Freshservice | ManageEngine AssetExplorer |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 934 | — |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business, Medium Business, Large Enterprises |
| Category | Service Desk Software | Software License Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — |
| Data residency | Global | — |
Key differences between Freshservice and ManageEngine AssetExplorer
- Pricing: Freshservice starts at $19 /User/Month. ManageEngine AssetExplorer pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; ManageEngine AssetExplorer does not.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while ManageEngine AssetExplorer targets Small Business and Medium Business.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ManageEngine AssetExplorer supports SaaS/Web/Cloud.
Freshservice vs ManageEngine AssetExplorer — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Freshservice vs ManageEngine AssetExplorer: Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Small Business, Medium Business, Large Enterprises
Freshservice typically suits Freelancers / Consultants and Large Enterprises. ManageEngine AssetExplorer tends to fit Small Business and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | ManageEngine AssetExplorer is an IT asset management tool that discovers hardware and software across the network and tracks software licenses against entitlements, flagging over-deployment ... Read More about ManageEngine AssetExplorer |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  ManageEngine AssetExplorer has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Freshservice and ManageEngine AssetExplorer Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and ManageEngine AssetExplorer on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Freshservice vs ManageEngine AssetExplorer: Other Details
Organization Types supported | ||
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Platforms Supported | ||
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API Support |
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Get help choosing | Get help choosing |
Freshservice vs ManageEngine AssetExplorer Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | — |
Freshservice User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product |
Freshservice and ManageEngine AssetExplorer Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
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Videos |  4 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or ManageEngine AssetExplorer?
- Freshservice edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and ManageEngine AssetExplorer offer a free trial?
- Freshservice offers a free trial. ManageEngine AssetExplorer does not.
- What is the starting price of Freshservice vs ManageEngine AssetExplorer?
- Freshservice starts at $19 /User/Month. ManageEngine AssetExplorer starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include ALVAO Service Desk, Halo Service Desk, Alemba Service Manager, BMC Helix ITSM, TechExcel ServiceWise.
- What are the top alternatives to ManageEngine AssetExplorer?
- Top alternatives to ManageEngine AssetExplorer include ServiceNow Software Asset Management, USU Software Asset Management, Flexera One, Xensam, BetterCloud.