Freshservice vs Jira Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Jira
Starting at $7.53 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and launch world-class products. From si…
Freshservice leads on user satisfaction with a 4.7-star rating across 981 reviews.
Freshservice vs Jira — at a glance
| Feature | Freshservice | Jira |
|---|---|---|
| Rating | 4.7 / 5 | 4.4 / 5 |
| Reviews | 981 | 17,380 |
| Starting price | $19 /User/Month | $7.53 /user/month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Product Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between Freshservice and Jira
- Pricing: Freshservice starts at $19 /User/Month, while Jira starts at $7.53 /user/month.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while Jira targets Large Enterprises and Medium Business.
- User satisfaction: Freshservice scores higher with a 4.7-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Jira supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Freshservice vs Jira — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Best for Agile teams needing customizable, robust project management.
- You manage SaaS product development or consulting projects with Agile methods.
- Your team requires highly configurable workflows and detailed real-time reporting.
- You need strong integration capabilities with popular development and collaboration tools.
- Your team prefers simple, minimal project management without complexity.
- You require extensive third-party app integrations beyond Jira Marketplace limits.
Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure. Jira: Best for Agile teams needing customizable, robust project management.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and ... Read More about Jira |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | Not Available | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 50-500 employees501-5,000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Project Management: With Jira, teams can easily plan, track, and manage projects in one centralized platform. It improves collaboration and keeps everyone on the same page.
- Customizable Workflows: Jira offers the flexibility to tailor workflows according to your team's unique processes. This adaptability means you can optimize productivity without compromising your established practices.
- Real-Time Reporting & Analytics: Managers can use Jira's reporting features to track project progress and team performance. These metrics support decision-making and strategic planning.
Best fit
No best-fit guidance available yet.
- 50 to 5,000 employees
- SaaS, Consulting, Fintech, Martech, and Revtech
- Project Managers, Software Developers, Agile Coaches, Product Owners, and QA Engineers
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to Jira due to its complexity, particularly for smaller teams or projects that require a more straightforward, user-friendly interface without the steep learning curve associated with Jira's extensive features.
- Budget constraints can drive users to consider alternatives, as some options offer similar functionalities at a lower cost, making them more accessible for startups or smaller organizations with limited resources.
- Teams might look for solutions that better integrate with their existing tools and workflows, as Jira's integration capabilities can sometimes be limited or cumbersome compared to other platforms designed for seamless connectivity.
Software Demo
Demo |
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How do Freshservice and Jira Compare on Features?
Total Features | 0 Features | 41 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and Jira on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Freshservice User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Overall, users highly value Jira for its powerful Agile support, customization, and integration, though some find it complex initially. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee |  Cisco  ebay  Square |
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Media and Screenshots
Screenshots |  7 Screenshots |  6 Screenshots |
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Videos |  4 Videos |  1 Videos |
Top Alternatives to Freshservice and Jira in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or Jira?
- Freshservice edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and Jira offer a free trial?
- Yes, both Freshservice and Jira offer a free trial.
- What is the starting price of Freshservice vs Jira?
- Freshservice starts at $19 /User/Month. Jira starts at $7.53 /user/month.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to Jira?
- Top alternatives to Jira include Trello, Confluence, Asana, SwiftKanban, Kanbanize.