spotsaas-logo
Get Listed

Freshdesk vs Twilio Flex vs CometChat - Which Tool Fits Your Business?

Get Quote
Get Quote

TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Twilio Flex is a cloud communication platform for building communications applications for web, desktop and mobile devices. It's quick to implement with no hardware or software to install. ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Starts from $1

Free Trial Availability

Spotsaas Score

9.5/10

Not Available

User Ratings

Get Quote
Get Quote

Software Demo

Demo

How do Freshdesk, Twilio Flex and CometChat Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

    Get Quote
    Get Quote

    What Do Freshdesk, Twilio Flex and CometChat Cost?

    Pricing Option

        Starting From

        • $15 , Billed Yearly
        • $1

        Pricing Plans

        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

          Show more +

        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

          Show more +

        • Browse all pricing plans
        • Not Available

        Pricing Page

        freshdesk pricingtwilio-flex pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - iOS
        • Mobile - Android
        • Browser Based (Cloud)
        • Installed - Mac
        • Installed - Windows
        • Mobile - iOS
        • Mobile - Android
        • Browser Based (Cloud)
        • Installed - Mac
        • Installed - Windows

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        Get Quote
        Get Quote

        Freshdesk vs Twilio Flex User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        Excellent

        23

        Very Good

        12

        Good

        3

        Poor

        4

        Terible

        69

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Kern High School District

        Kern High School District

        No Customers information available.

        Media and Screenshots

        Screenshots

        Freshdesk

        6 Screenshots

        Twilio Flex Demo - Twilio Flex - Chat

        4 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        3 Videos

        Add to Compare

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Freshdesk and Twilio Flex offer a Free Trial.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Twilio Flex is designed for Large Enterprises and Medium Business.

        Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Twilio Flex Starts at $1/User.

        Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to Twilio Flex includes CometChat, CloudTalk, Five9, 3CX, Genesys PureConnect, MSG91, Infobip, Cloudonix, CommPeak, CloudContactAI and Messenger Communication Platform.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Connecting Smart Buyers with Leading Sellers

        Find the perfect software for your needs or showcase your product to 250,000+ buyers. SpotSaaS makes it easy for everyone to succeed