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Freshdesk vs SolarWinds MSP Anywhere vs Jatana.ai vs Zendesk Support - Which Tool Fits Your Business?

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SolarWinds MSP Anywhere - Help Desk Software
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Jatana.ai - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

MSP Anywhere is an affordable, self-service help desk application that gives managed service providers (MSPs) the centralized visibility and dispatching they need to better serve their ... Read More

Jatana AI is an intelligent Helpdesk service that helps business more efficiently and usefully. Contact support 24/7 with helpdesk software, chat with employees on-site or on the phone, and ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Not Available
  • Not Available

Free Trial Availability

  • Free Trial available
  • No free trial

Spotsaas Score

9.5/10

Not Available

7.4/10

User Ratings

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Software Demo

Demo

How do Freshdesk, SolarWinds MSP Anywhere, Jatana.ai and Zendesk Support Compare on Features?

Total Features

16 Features

5 Features

3 Features

Unique Features

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        What Do Freshdesk, SolarWinds MSP Anywhere, Jatana.ai and Zendesk Support Cost?

        Pricing Option

              Starting From

              • $15 , Billed Yearly
              • Not Available
              • Not Available

              Pricing Plans

              • Free

                • Integrated ticketing across email and social

                • Ticket Dispatch

                • Knowledge Base

                Show more +

              • Growth

                • Includes features of Free plan, plus

                • Automations

                • Collision Detection

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              • Pro

                • Includes features of Growth plan, plus

                • Multiple products

                • Includes up to 5000 Collaborators

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              • Browse all pricing plans
              • Not Available
              • Not Available

              Pricing Page

              freshdesk pricingsolarwinds-msp-anywhere pricing

              Pricing information not available

              Other Details

              Organization Types supported

              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals

              Platforms Supported

              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)

              Modes of support

              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online

              API Support

              • Available
              • Not Available
              • Not Available
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              Freshdesk vs SolarWinds MSP Anywhere vs Jatana.ai User Reviews & Rating Comparison

              User Ratings

              No reviews available for the product

              Rating Distribution

              Excellent

              549

              Very Good

              99

              Good

              11

              Poor

              7

              Terible

              56

              Excellent

              78

              Very Good

              31

              Good

              2

              Poor

              1

              Terible

              1

              No reviews available for the product

              Expert's Review generated by AI

              No Expert ai Review available for the product

              No Expert ai Review available for the product

              No Expert ai Review available for the product

              Pros and Cons

              Pros and Cons of Freshdesk

              No pros or cons available for the product

              Pros and Cons of Jatana.ai

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              List of Customers

              Customers

              Pearson

              Pearson

              Bridgestone

              Bridgestone

              Kern High School District

              Kern High School District

              No Customers information available.

              No Customers information available.

              Media and Screenshots

              Screenshots

              Freshdesk

              6 Screenshots

              SolarWinds MSP Anywhere screenshot: SolarWinds MSP Anywhere enables users to provide remote support to clients

              6 Screenshots

              No screenshots available.

              Videos

              video-0

              3 Videos

              video-0

              1 Videos

              video-0

              1 Videos

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Yes, both Freshdesk and SolarWinds MSP Anywhere offer a Free Trial.

              Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

              SolarWinds MSP Anywhere is designed for Large Enterprises, Medium Business and Small Business.

              The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for SolarWinds MSP Anywhere are unavailable.

              Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

              Some top alternatives to SolarWinds MSP Anywhere includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Kustomer, Freshservice, Freshdesk, Kayako, Vision Helpdesk, LiveAgent, TeamSupport, Reamaze, SysAid, osTicket, Jitbit Helpdesk, Help Scout and Gorgias.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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