Freshdesk Customer Success (Formely Freshsuccess) vs NICE Satmetrix - Which Customer Success Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Customer Success (Formely Freshsuccess) Get Quote Get Quote	NICE Satmetrix Discontinued Visit website Visit Website

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More	NICE Satmetrix is the most reputable global provider of Solutions for Customer Experience Management. Our enterprise solution combines essential elements such as direct feedback, indirect ... Read More
Entry Level Pricing	Starts from $79	Not Available
Free Trial Availability	No free trial	No free trial
User Ratings		4.2 (61)
	Get Quote	Visit website

Software Demo

Demo

How do Freshdesk Customer Success (Formely Freshsuccess) and NICE Satmetrix Compare on Features?

Total Features	0 Features	7 Features
Unique Features	No features
	Get Quote	Visit website

What Do Freshdesk Customer Success (Formely Freshsuccess) and NICE Satmetrix Cost?

Pricing Option
Starting From	$79	Not Available
Pricing Plans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Freelancers Large Enterprises Medium Business Individuals	Small Business Freelancers Large Enterprises Medium Business Individuals
Platforms Supported	Installed - Windows Browser Based (Cloud) Mobile - iOS Mobile - Android Mobile - Windows Installed - Mac Browser Based (Cloud)	Installed - Windows Browser Based (Cloud) Mobile - iOS Mobile - Android Mobile - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Visit website

Freshdesk Customer Success (Formely Freshsuccess) User Reviews & Rating Comparison

User Ratings	No reviews available for the product	4.2 (based on 61 reviews)
Rating Distribution	No reviews available for the product	Excellent 19 Very Good 4 Good 0 Poor 1 Terible 0
Expert's Review generated by AI	Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Freshdesk Customer Success (Formely Freshsuccess) Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity. Easy ticket raising and process automation for seamless operations. Ability to track product usage and provide comprehensive account information. Web-based accessibility for both internal and external users, promoting convenience. Feedback suggests a need for better support to enhance the user experience. Some users found limitations in automation features based on specific business needs.	Pros and Cons of NICE Satmetrix
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

List of Customers

Customers	Leadfeeder Appcues Ideagen	Experian Extraco Banks O I Glass

Media and Screenshots

Videos	1 Videos	1 Videos

Top Alternatives to Freshdesk Customer Success (Formely Freshsuccess) and NICE Satmetrix in 2025

Alternatives	Freshsales 4.6 Parlor ChurnZero 4.6	SAP Customer Experience Advize.ai Qualified

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Freshdesk Customer Success (Formely Freshsuccess) nor NICE Satmetrix offers a free trial.

Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

NICE Satmetrix is designed for Medium Business and Small Business.

The starting price of Freshdesk Customer Success (Formely Freshsuccess) begins at $79/User/Month, while pricing details for NICE Satmetrix are unavailable.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

Some top alternatives to NICE Satmetrix includes SAP Customer Experience, Advize.ai, Qualified, Workvivo, M Intelligence, InsightSofa, The Experience Manager, CustomerGauge, IFTTT and Medallia Experience Cloud.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk Customer Success (Formely Freshsuccess) vs NICE Satmetrix - Which Customer Success Software Platform Is Better in July 2025?