NICE Satmetrix Review: Is It The Right Experience Management Software For Your Team?DISCONTINUED
DISCONTINUED
Best for SMB teams · Mid-market
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What is NICE Satmetrix?
NICE Satmetrix is the most reputable global provider of Solutions for Customer Experience Management. Our enterprise solution combines essential elements such as direct feedback, indirect feedbacks, and operational metrics to show a complete outlook of CX. We make sure each innovation and intervention remains up to date by using adaptive algorithms, along with AI and machine learning. Not just that, but configure templates, best-practice libraries and administrative tools can be accessed with a drag and drop ease.
Best For
Built for growing teams, from small businesses to mid-market
NICE Satmetrix Software Demo
NICE Satmetrix was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider NICE Satmetrix
- Team types
- Medium Business, Small Business
Why teams choose NICE Satmetrix
Reviewers consistently praise the responsive, hands-on support and customer success team that guides onboarding and best practices.
The platform is described as easy to use, with a simple survey builder and quick data access.
Strong NPS and customer-experience methodology helps teams quantify feedback and run a closed-loop follow-up process.
Is NICE Satmetrix right for you?
NICE Satmetrix pros and cons
- NICE Satmetrix pros
Reviewers consistently praise the responsive, hands-on support and customer success team that guides onboarding and best practices.
The platform is described as easy to use, with a simple survey builder and quick data access.
Strong NPS and customer-experience methodology helps teams quantify feedback and run a closed-loop follow-up process.
- NICE Satmetrix cons
Several reviewers note the initial implementation can be shaky or rocky.
Account aggregation and data uploads do not always work smoothly.
What is the pricing of NICE Satmetrix?
NICE Satmetrix reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 24 reviews, with strong overall satisfaction.
What buyers like
- Reviewers consistently praise the responsive, hands-on support and customer success team that guides onboarding and best practices.
- The platform is described as easy to use, with a simple survey builder and quick data access.
- Strong NPS and customer-experience methodology helps teams quantify feedback and run a closed-loop follow-up process.
Common complaints
- Several reviewers note the initial implementation can be shaky or rocky.
- Account aggregation and data uploads do not always work smoothly.
Are you using NICE Satmetrix?
What users are saying
SM
Steven M
06/30/22
"I find sat matrix very easy to use and very customizable."
What do you like best about NICE Satmetrix CXM? For me, it's the ease of use finding how my agents are ding as far as customer satisfaction. What do ...
Read more
SM
Shireen M
07/29/20
"Working With Satmetrix"
What do you like best about NICE Satmetrix CXM? We really appreciated the onboarding process and continued consulting to help us get up and running. ...
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AU
Anonymous User
04/29/20
"NPS Program Management Software - Satmetrix"
What do you like best about NICE Satmetrix CXM? The self service functionality and a robust support team What do you dislike about NICE Satmetrix CXM?
KW
Kelly W
12/17/18
"Love my NPx!!!!"
What do you like best about NICE Satmetrix CXM? Easy to use, reliable, valuable and data reliable What do you dislike about NICE Satmetrix CXM?
JV
Jorge V
07/13/18
"Great way to capture customer feedback and to close the loop with them"
What do you like best about NICE Satmetrix CXM? There are so many things to like about Satmetrix. The interface is very intuitive - not the prettiest, ...
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DM
David M
07/10/18
"Great tool to capture Customer satisfaction - NPS"
What do you like best about NICE Satmetrix CXM? The alerts/notifications to follow up with customers after a survey. The ease to share the feedback ...
Read more
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What are the features of NICE Satmetrix?
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
People can collaborate more easily with the help of collaboration tools. The goal of a collaboration tool is to help a group of two or more…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Drag and drop allows users to choose an object or a portion of text and move it to the desired location by dragging or "dropping" it. It can…
Machine learning is a powerful technology that allows computers to learn and improve from data without being explicitly programmed. This inn…
Performance Management is a comprehensive approach to managing the performance of individuals, teams, and organizations in order to achieve…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Alternatives to NICE Satmetrix
NICE Satmetrix Customers
Experian
Extraco Banks
O I Glass
Experian QAS
NICE Satmetrix Support Options
Frequently Asked Questions About NICE Satmetrix
Common questions buyers ask before choosing NICE Satmetrix.
NICE Satmetrix is a Experience Management Software. NICE Satmetrix offers Collaboration Tools, Performance Management, Dashboard, Drag and Drop, Analytics and many more functionalities.
Buyers commonly note the following limitations of NICE Satmetrix: Several reviewers note the initial implementation can be shaky or rocky.; Account aggregation and data uploads do not always work smoothly..
Some top alternatives to NICE Satmetrix includes SAP Customer Experience, Advize.ai, Qualified, Workvivo and Medallia Experience Cloud.
NICE Satmetrix offers pricing model
The starting price is not disclosed by NICE Satmetrix. You can visit NICE Satmetrix pricing page to get the latest pricing.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].