Five9 vs 3CX Comparison
Five9
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…
3CX
Starting at $175 /Year
- Large Enterprises
- Medium Business
3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in th…
3CX leads on user satisfaction with a 4.5-star rating across 626 reviews.
Five9 vs 3CX — at a glance
| Feature | Five9 | 3CX |
|---|---|---|
| Rating | 4.1 / 5 | 4.5 / 5 |
| Reviews | 1,416 | 626 |
| Starting price | Contact for pricing | $175 /Year |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | — |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR |
| Data residency | Global | Global |
Key differences between Five9 and 3CX
- Pricing: 3CX starts at $175 /Year. Five9 pricing is not publicly listed.
- User satisfaction: 3CX scores higher with a 4.5-star average.
- Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; 3CX supports SaaS/Web/Cloud.
Five9 vs 3CX — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for enterprise contact centers needing advanced multichannel and escalation features.
- You require robust multichannel customer engagement across devices and locations.
- Your contact center needs advanced call queuing and escalation policies.
- You want automated business rules to ensure consistent customer experience.
- You are a very small business with minimal call volume and simple needs.
- You need a low-cost, out-of-the-box solution with minimal setup complexity.
Best for flexible, cloud or on-premise contact center solutions for SMBs.
- You need a hybrid deployment option combining cloud and on-premise setups.
- Your team values an intuitive interface with advanced softphone capabilities.
- You operate a small to medium-sized customer support, sales, or IT helpdesk center.
- Your organization requires highly customized, enterprise-level telephony integrations.
- You lack readiness for cloud or on-premise infrastructure deployment.
Five9: Best for enterprise contact centers needing advanced multichannel and escalation features. 3CX: Best for flexible, cloud or on-premise contact center solutions for SMBs.
Description | Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9 | 3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can ... Read More about 3CX |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  3CX has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Five9 and 3CX on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Five9 User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Users generally rate 3CX highly for its flexible deployment and user-friendly interface, though some desire clearer pricing and more advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Bsi financial services  Englishtown  Invenio Solutions | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  7 Screenshots |
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Videos |  2 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Five9 or 3CX?
- 3CX edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Five9 and 3CX offer a free trial?
- Neither Five9 nor 3CX currently lists a free trial.
- What is the starting price of Five9 vs 3CX?
- Five9 starts at Contact for pricing. 3CX starts at $175 /Year.
- What are the top alternatives to Five9?
- Top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.
- What are the top alternatives to 3CX?
- Top alternatives to 3CX include uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center, VCC Live.