eNPS vs Zonka Feedback Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
Zonka Feedback leads on user satisfaction with a 4.7-star rating across 130 reviews.
SpotSaaS Analysis
eNPSZonka Feedback
The core difference lies in eNPS's focus on straightforward, real-time NPS management for SMBs, while Zonka Feedback offers customizable surveys with strong offline capabilities. Ideal buyers for eNPS are small to medium businesses seeking simplicity in feedback collection, whereas Zonka Feedback suits those needing flexibility and advanced survey features.
- Best for SMBs needing simple NPS management - Real-time feedback collection - Suitable for companies with 1-500 employees - Ideal for customer service or success teams - Priced at $29 - Easy-to-use interface
- Best for customizable NPS surveys - Strong offline survey capabilities - Flexible survey building with templates - Advanced logic for tailored surveys - Suitable for small to medium businesses - Priced at $24
eNPS vs Zonka Feedback — at a glance
| Feature | eNPS | Zonka Feedback |
|---|---|---|
| Rating | 4.5 / 5 | 4.7 / 5 |
| Reviews | 4 | 130 |
| Starting price | $29 /Month | $24 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | GDPR | GDPR |
| Data residency | US | Global |
Key differences between eNPS and Zonka Feedback
- Pricing: eNPS starts at $29 /Month, while Zonka Feedback starts at $24 /Month.
- Target audience: eNPS is built for Individuals and Medium Business, while Zonka Feedback targets Large Enterprises and Medium Business.
- User satisfaction: Zonka Feedback scores higher with a 4.7-star average.
- Deployment: eNPS supports SaaS/Web/Cloud; Zonka Feedback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
eNPS vs Zonka Feedback — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. Zonka Feedback: Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.2/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-50 employees51-500 employees | Small BusinessMedium Business |
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Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS and Zonka Feedback Compare on Features?
Total Features | 11 Features | 28 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare eNPS and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
eNPS User Reviews & Rating Comparison
User Ratings | 4.5 (based on 4 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  1 Screenshots |  5 Screenshots |
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Videos | No videos available. |  1 Videos |
Top Alternatives to eNPS and Zonka Feedback in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or Zonka Feedback?
- Zonka Feedback edges out the other on user ratings (4.7 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eNPS and Zonka Feedback offer a free trial?
- Yes, both eNPS and Zonka Feedback offer a free trial.
- What is the starting price of eNPS vs Zonka Feedback?
- eNPS starts at $29 /Month. Zonka Feedback starts at $24 /Month.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to Zonka Feedback?
- Top alternatives to Zonka Feedback include Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.