eNPS vs YesInsights vs Zonka Feedback Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
YesInsights
Starting at $20 /Month
- Free Trial
- Large Enterprises
- Medium Business
YesInsights is an intuitive and powerful NPS Software that aims to help companies manage their Net Promoter System with an easy-to-use Content Management System (CMS) that's fully integrated with the customer database an…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
YesInsights leads on user satisfaction with a 4.9-star rating across 26 reviews.
SpotSaaS Analysis
eNPSYesInsightsZonka Feedback
The core difference between eNPS and YesInsights lies in eNPS's focus on real-time feedback management while YesInsights emphasizes quick and customizable survey creation. Ideal buyers for eNPS are small to medium businesses seeking straightforward NPS scoring, whereas YesInsights is perfect for those looking for an easy-to-use interface for fast survey deployment.
- Best for small to medium businesses - Focuses on real-time NPS feedback management - Simple survey-based feedback collection - Suitable for customer service or success teams - Price: $29 - Company sizes: 1-500 employees
- Best for small to medium businesses - Quick and customizable NPS surveys - Easy-to-use interface for fast survey creation - Integrates with customer database and NPS dashboard - Price: $20 - Company sizes: Small Business, Medium Business
eNPS vs YesInsights vs Zonka Feedback — at a glance
| Feature | eNPS | YesInsights | Zonka Feedback |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.9 / 5 | 4.7 / 5 |
| Reviews | 4 | 26 | 130 |
| Starting price | $29 /Month | $20 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | US | US | Global |
Key differences between eNPS and YesInsights
- Pricing: eNPS starts at $29 /Month, while YesInsights starts at $20 /Month.
- Target audience: eNPS is built for Individuals and Medium Business, while YesInsights targets Large Enterprises and Medium Business.
- User satisfaction: YesInsights scores higher with a 4.9-star average.
- Deployment: eNPS supports SaaS/Web/Cloud; YesInsights supports SaaS/Web/Cloud.
Compare eNPS vs YesInsights vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for small to medium businesses needing quick, customizable NPS surveys.
- You want an easy-to-use interface for fast survey creation and deployment.
- You need customizable surveys integrated with your customer database and NPS dashboard.
- You prefer a simple, streamlined setup with minimal technical complexity.
- Your organization requires extensive third-party integrations for complex workflows.
- Your team needs advanced survey features and complex customizations without support.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. YesInsights: Best for small to medium businesses needing quick, customizable NPS surveys.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | YesInsights is an intuitive and powerful NPS Software that aims to help companies manage their Net Promoter System with an easy-to-use Content Management System (CMS) that's fully ... Read More about YesInsights | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Spotsaas ScoreWhat's this? ↗ | 8.2/10 | 8.8/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS, YesInsights and Zonka Feedback Compare on Features?
Total Features | 11 Features | 16 Features | 28 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eNPS, YesInsights and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eNPS vs YesInsights User Reviews & Rating Comparison
User Ratings | 4.5 (based on 4 reviews) | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users overwhelmingly praise YesInsights for its ease of use, fast setup, and customizable survey capabilities, though some note limitations in integrations and complexity for new users. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  1 Screenshots |  3 Screenshots |
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Videos | No videos available. |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or YesInsights?
- YesInsights edges out the other on user ratings (4.9 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eNPS and YesInsights offer a free trial?
- Yes, both eNPS and YesInsights offer a free trial.
- What is the starting price of eNPS vs YesInsights?
- eNPS starts at $29 /Month. YesInsights starts at $20 /Month.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to YesInsights?
- Top alternatives to YesInsights include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, Thermostat.