eNPS vs FeedbackLink vs Zonka Feedback Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
FeedbackLink
Starting at $15 /Month
- Free Trial
- Large Enterprises
- Medium Business
FeedbackLink is a simple NPS survey and feedback solution for organizations that need to capture Net Promoter Score information, gain insights into customer loyalty and customer satisfaction.
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
eNPS leads on user satisfaction with a 4.5-star rating across 4 reviews.
SpotSaaS Analysis
eNPSFeedbackLinkZonka Feedback
The core difference between eNPS and FeedbackLink lies in their pricing and focus on user experience; eNPS offers a straightforward approach for real-time NPS management at a higher price, while FeedbackLink is a more budget-friendly option for rapid feedback collection. Ideal buyers for eNPS are SMBs looking for comprehensive feedback management, whereas FeedbackLink suits those needing a simple and quick tool for basic customer loyalty insights.
- Best for SMBs needing real-time NPS management - Suitable for companies with 1-500 employees - Focuses on straightforward NPS scoring - Ideal for customer service or success teams - Priced at $29 - Offers easy-to-use survey-based feedback collection
- Best for small to medium businesses - Focuses on quick NPS feedback collection - Ideal for teams needing basic customer loyalty insights - Low-complexity tool for rapid data capture - Priced at $15 - Does not include advanced analytics
eNPS vs FeedbackLink vs Zonka Feedback — at a glance
| Feature | eNPS | FeedbackLink | Zonka Feedback |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.1 / 5 | 4.7 / 5 |
| Reviews | 4 | 170,269 | 130 |
| Starting price | $29 /Month | $15 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | — | GDPR |
| Data residency | US | US | Global |
Key differences between eNPS and FeedbackLink
- Pricing: eNPS starts at $29 /Month, while FeedbackLink starts at $15 /Month.
- Target audience: eNPS is built for Individuals and Medium Business, while FeedbackLink targets Large Enterprises and Medium Business.
- User satisfaction: eNPS scores higher with a 4.5-star average.
- Deployment: eNPS supports SaaS/Web/Cloud; FeedbackLink supports SaaS/Web/Cloud.
Compare eNPS vs FeedbackLink vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for small to medium businesses needing simple, quick NPS feedback collection.
- You want an easy, low-complexity tool to capture NPS data rapidly.
- Your team focuses on basic customer loyalty insights without advanced analytics.
- You prefer a straightforward survey process without extensive customization needs.
- Your company requires highly customizable survey workflows for complex feedback strategies.
- You need deep integration with CRM and analytics platforms for enterprise-level insights.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. FeedbackLink: Best for small to medium businesses needing simple, quick NPS feedback collection.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | FeedbackLink is a simple NPS survey and feedback solution for organizations that need to capture Net Promoter Score information, gain insights into customer loyalty and customer ... Read More about FeedbackLink | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Spotsaas ScoreWhat's this? ↗ | 8.2/10 | 8.5/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS, FeedbackLink and Zonka Feedback Compare on Features?
Total Features | 11 Features | 15 Features | 28 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eNPS, FeedbackLink and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | — | — |
Data Encryption | — | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eNPS vs FeedbackLink User Reviews & Rating Comparison
User Ratings | 4.5 (based on 4 reviews) | 4.1 (based on 170269 reviews) | |
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users appreciate FeedbackLink for its simplicity and ease of use in capturing NPS data but note limitations in customization and analytics. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos | No videos available. |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or FeedbackLink?
- eNPS edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eNPS and FeedbackLink offer a free trial?
- Yes, both eNPS and FeedbackLink offer a free trial.
- What is the starting price of eNPS vs FeedbackLink?
- eNPS starts at $29 /Month. FeedbackLink starts at $15 /Month.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to FeedbackLink?
- Top alternatives to FeedbackLink include Zonka Feedback, Promoter Ninja, eNPS, GrowthScore, SoluCX.