eClinicalWorks vs PatientTrak Comparison
eClinicalWorks
Starting at $449 /Month
- Large Enterprises
- Medium Business
eClinicalWorks is a healthcare solution to streamline the workflow for professionals and provide complete patient care. It grants access to various services, such as Telehealth, messages, health data, configurable remind…
PatientTrak
Starting at $395 /month
- Free Trial
- Large Enterprises
- Medium Business
PatientTrak is a patient flow and communication platform designed to help healthcare organizations improve efficiency and elevate patient satisfaction. Built for hospitals, clinics, and multi-facility healthcare systems,…
eClinicalWorks leads on user satisfaction with a 3.8-star rating across 639 reviews.
eClinicalWorks vs PatientTrak — at a glance
| Feature | eClinicalWorks | PatientTrak |
|---|---|---|
| Rating | 3.8 / 5 | — |
| Reviews | 639 | — |
| Starting price | $449 /Month | $395 /month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | EHR Software | Patient Engagement Software |
| Integrations | — | 4+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep) | Online, Business Hours |
| Certifications | HIPAA | SOC 2, HIPAA |
| Data residency | US | US |
Key differences between eClinicalWorks and PatientTrak
- Pricing: eClinicalWorks starts at $449 /Month, while PatientTrak starts at $395 /month.
- Free trial: PatientTrak offers a free trial; eClinicalWorks does not.
- Deployment: eClinicalWorks supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; PatientTrak supports SaaS/Web/Cloud.
eClinicalWorks vs PatientTrak — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most EHR Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
eClinicalWorks typically suits Large Enterprises and Medium Business. PatientTrak tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | eClinicalWorks is a healthcare solution to streamline the workflow for professionals and provide complete patient care. It grants access to various services, such as Telehealth, messages, ... Read More about eClinicalWorks | PatientTrak is a patient flow and communication platform designed to help healthcare organizations improve efficiency and elevate patient satisfaction. Built for hospitals, clinics, and ... Read More about PatientTrak |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10 – 500 Employees | 50–5,000 Employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-one cloud-based healthcare suite: Combines EHR, telehealth, messaging, reminders, and patient engagement tools accessible through a secure web portal.
- Strong interoperability and lab integration: Supports customizable lab interfaces, trend analysis, and seamless electronic data exchange with labs and other systems.
- AI-powered record insights via Eva: With version 11, Eva provides embedded assistance—analyzing records, progress notes, and data to support clinical decision-making.
- Enhance Patient Communication: HIPAA-compliant text messaging ensures patients and families stay updated from arrival to discharge, improving transparency and satisfaction.
- Optimize Clinic Efficiency: With kiosk and mobile check-ins, QR code arrivals, and digital forms, PatientTrak reduces wait times and helps staff manage patient flow more effectively.
- Strengthen Online Reputation: Automated surveys with AI sentiment analysis allow organizations to capture real-time feedback and direct positive reviews, enhancing digital presence.
Best fit
- 10 – 500 Employees
- Ambulatory Care, Multi-specialty Clinics, Community Health Centers, Accountable Care Organizations
- Physicians, Nurse Practitioners, Clinical Staff, Practice Managers, Medical Billers, Health IT Administrators
- 50–5,000 Employees
- Healthcare providers, Hospitals, Specialty Clinics, Outpatient Services, Multi-facility Health Systems
- Healthcare Administrators, Patient Experience Managers, Clinical Operations Directors, Practice Managers, Hospital Executives, IT Managers in Healthcare
Reasons buyers look elsewhere
- Users often describe the system as “click-heavy” and complex, leading to slower charting and extended training periods.
- The UI feels outdated, with small text and non-intuitive layouts, causing frustration during routine tasks.
- Clinicians report freezes, slowdowns during peak hours, and occasional outages that slow down patient care.
- Some healthcare providers prefer systems that include advanced billing and insurance processing, which PatientTrak does not fully cover.
- Users seeking AI-driven predictive analytics for patient outcomes may choose more comprehensive healthcare analytics platforms.
- Facilities looking for fully integrated telehealth capabilities may turn to competitors with built-in virtual care tools.
Software Demo
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How do eClinicalWorks and PatientTrak Compare on Features?
Total Features | 0 Features | 7 Features |
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Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare eClinicalWorks and PatientTrak on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eClinicalWorks User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 147 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  ACL Laboratories  HUNTSVILLE HOSPITAL  LEGACY HEALTH |
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Media and Screenshots
Screenshots |  1 Screenshots |  5 Screenshots |
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Videos |  3 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eClinicalWorks or PatientTrak?
- eClinicalWorks edges out the other on user ratings (3.8 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eClinicalWorks and PatientTrak offer a free trial?
- PatientTrak offers a free trial. eClinicalWorks does not.
- What is the starting price of eClinicalWorks vs PatientTrak?
- eClinicalWorks starts at $449 /Month. PatientTrak starts at $395 /month.
- What are the top alternatives to eClinicalWorks?
- Top alternatives to eClinicalWorks include NextGen Healthcare EHR, Athenahealth EHR, Dr in Cloud, PrognoCIS, 75Health EHR.
- What are the top alternatives to PatientTrak?
- Top alternatives to PatientTrak include ChartLogic Patient Portal, Updox, Olive, Rectangle Health, CareMessage.