Dialpad Contact Center vs Avoma Comparison
Dialpad Contact Center
Starting at $75 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…
Avoma
Starting at $70 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Avoma is a powerful meeting assistant powered by AI, creating intelligent customer meetings and resulting in better business outcomes. Utilize data-driven trends from competitors, objection handling and feature-ask servi…
Avoma leads on user satisfaction with a 4.8-star rating across 370 reviews.
Dialpad Contact Center vs Avoma — at a glance
| Feature | Dialpad Contact Center | Avoma |
|---|---|---|
| Rating | 4.5 / 5 | 4.8 / 5 |
| Reviews | 111 | 370 |
| Starting price | $75 /User/Month | $70 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Conversation Intelligence Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Dialpad Contact Center and Avoma
- Pricing: Dialpad Contact Center starts at $75 /User/Month, while Avoma starts at $70 /User/Month.
- User satisfaction: Avoma scores higher with a 4.8-star average.
- Deployment: Dialpad Contact Center supports SaaS/Web/Cloud; Avoma supports SaaS/Web/Cloud.
Dialpad Contact Center vs Avoma — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for AI-driven coaching and global collaboration in contact centers.
- You need AI-powered insights to enhance agent coaching and performance tracking.
- Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
- Your organization operates a medium to large contact center with global teams needing collaboration.
- You are a very small business with minimal call volume and no dedicated contact center team.
- You require transparent, publicly available pricing and a simple setup process for smaller teams.
Best for sales and customer success teams needing AI-driven meeting insights.
- You want AI-powered transcription with actionable insights like objections and pain points.
- Your team benefits from searchable meeting recordings and easy access to top rep talk tracks.
- You need streamlined notes focused on business outcomes, next steps, and competitor trends.
- Your company rarely holds customer or internal meetings requiring detailed analysis.
- You only need simple note-taking without AI-generated insights or analytics.
Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers. Avoma: Best for sales and customer success teams needing AI-driven meeting insights.
Description | Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center | Avoma is a powerful meeting assistant powered by AI, creating intelligent customer meetings and resulting in better business outcomes. Utilize data-driven trends from competitors, objection ... Read More about Avoma |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
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Compare Dialpad Contact Center and Avoma on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Dialpad Contact Center User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Users generally praise Avoma for its AI-driven meeting insights and note-taking capabilities, though some express concerns about pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Wework  UBER  TED | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots |  1 Screenshots |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Dialpad Contact Center or Avoma?
- Avoma edges out the other on user ratings (4.8 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Dialpad Contact Center and Avoma offer a free trial?
- Yes, both Dialpad Contact Center and Avoma offer a free trial.
- What is the starting price of Dialpad Contact Center vs Avoma?
- Dialpad Contact Center starts at $75 /User/Month. Avoma starts at $70 /User/Month.
- What are the top alternatives to Dialpad Contact Center?
- Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.
- What are the top alternatives to Avoma?
- Top alternatives to Avoma include Fireflies.ai, AIRA, Konverse AI, Goodmeetings.ai, q&ai Technologies.