CallRail vs CallView 360 Comparison
CallRail
Starting at $45 /Month
- Free Trial
- Large Enterprises
- Medium Business
CallRail makes it easy to track incoming leads across multiple channels—web, social media, call tracking, even call center. CallRail keeps detailed information on each interaction so user can identify trends, measure res…
CallView 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on module for a call center solut…
CallView 360 leads on user satisfaction with a 4.8-star rating across 4 reviews.
SpotSaaS Analysis
CallRailCallView 360
The core difference is that CallRail is a general call tracking solution, while CallView 360 specializes in deep integration with Microsoft Dynamics CRM for call centers. Ideal buyers for CallRail are businesses seeking basic call tracking, whereas CallView 360 is best suited for medium to large call centers that require advanced call data integration.
Who should pick which
- General call tracking solution suitable for various business needs.:
- Affordable pricing at $45.:
- No specific company size or best use case listed.:
- Ideal for businesses looking for basic call tracking features.:
- User-friendly interface for tracking inbound calls.:
- Offers essential call analytics and reporting tools.:
- Tailored for medium to large call centers.:
- Deep integration with Microsoft Dynamics CRM.:
- Provides detailed inbound call data, including caller ID and metadata.:
- Best for organizations needing advanced call tracking capabilities.:
- Enhances customer relationship management through call data.:
- Ideal for businesses focused on optimizing call center operations.:
CallRail vs CallView 360 — at a glance
| Feature | CallRail | CallView 360 |
|---|---|---|
| Rating | 4.5 / 5 | 4.8 / 5 |
| Reviews | 2,763 | 4 |
| Starting price | $45 /Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | US | US |
Key differences between CallRail and CallView 360
- Pricing: CallRail starts at $45 /Month. CallView 360 pricing is not publicly listed.
- Free trial: CallRail offers a free trial; CallView 360 does not.
- User satisfaction: CallView 360 scores higher with a 4.8-star average.
- Deployment: CallRail supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; CallView 360 supports SaaS/Web/Cloud.
CallRail vs CallView 360 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for call centers needing deep Microsoft Dynamics CRM call tracking integration.
- You operate a medium to large call center using Microsoft Dynamics CRM.
- You require detailed inbound call data including caller ID and call metadata.
- You need accurate call detection powered by acoustical analysis algorithms.
- Your organization does not use Microsoft Dynamics CRM as your CRM platform.
- You are a small business without dedicated call center infrastructure or technical resources.
CallRail typically suits Large Enterprises and Medium Business. CallView 360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | CallRail makes it easy to track incoming leads across multiple channels—web, social media, call tracking, even call center. CallRail keeps detailed information on each interaction so user ... Read More about CallRail | CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on ... Read More about CallView 360 |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare CallRail and CallView 360 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
CallRail User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 828 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users rate CallView 360 highly for its integration and call tracking accuracy but feedback is limited due to few reviews. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Access Professional Systems  QShark  elmar | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. |
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Videos |  4 Videos |  1 Videos |
Top Alternatives to CallRail and CallView 360 in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CallRail or CallView 360?
- CallView 360 edges out the other on user ratings (4.8 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CallRail and CallView 360 offer a free trial?
- CallRail offers a free trial. CallView 360 does not.
- What is the starting price of CallRail vs CallView 360?
- CallRail starts at $45 /Month. CallView 360 starts at Contact for pricing.
- What are the top alternatives to CallRail?
- Top alternatives to CallRail include CallTrackingMetrics, Invoca, Calltracks, calltrak, TeleCapture.
- What are the top alternatives to CallView 360?
- Top alternatives to CallView 360 include ResponseTap, AvidTrak, Calltracks, calltrak, TeleCapture.