CallRail Review: Is It The Right Inbound Call Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Add to compare
Starts from $45 / Month
Access Professional Systems
QShark
elmarTrusted by teams including Access Professional Systems
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is CallRail?
CallRail makes it easy to track incoming leads across multiple channels—web, social media, call tracking, even call center. CallRail keeps detailed information on each interaction so user can identify trends, measure results and improve marketing performance. It provide with details about every single caller to track, nurture, qualify and close every lead and generate more sales.
Pricing
Starts from $45 / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
CallRail Software Demo
CallRail was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CallRail
- Team types
- Large Enterprises, Medium Business
Why teams choose CallRail
Comprehensive lead tracking across channels
User-friendly design enhances usability
Detailed insights improve marketing performance
Is CallRail right for you?
What buyers should know before choosing CallRail
CallRail simplifies the process of tracking incoming leads across various channels. Its detailed insights help businesses improve their marketing performance.
CallRail pros and cons
- CallRail pros
Comprehensive lead tracking across channels
User-friendly design enhances usability
Detailed insights improve marketing performance
- CallRail cons
Limited advanced analytics features
Basic reporting may not meet all needs
Ready to try it?
Get started with CallRail
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare CallRail side-by-side with top Inbound Call Tracking Software alternatives.
What is the pricing of CallRail?
CallRail Pricing Plans
Call Tracking
$45
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
Unlimited users
Offline call tracking
Show more +
Conversation Analytics
$95
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
10,000 call transcription minutes
Offline call tracking
Show more +
Marketing Analytics
$95
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
1,000 call transcription minutes
Offline call tracking
Show more +
Analytics Suite
$145
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
1,000 form submissions
10,000 call transcription minutes
Show more +
Weighing your options?
Not sure if CallRail fits your budget?
CallRail reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 828 reviews, with consistently positive feedback.
What buyers like
- Multi-channel tracking
- Detailed caller insights
- Lead nurturing capabilities
Common complaints
- Limited features for advanced analytics
- Basic reporting options
- May require training for effective use
Are you using CallRail?
- See if CallRail fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of CallRail?
CRM integration is a vital feature found in most modern software programs that helps businesses streamline their customer relationship manag…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
Conversational intelligence is a feature of AI sales assistant software that revolutionizes customer interactions. By analyzing and unders…
Dynamic text replacement (DTR) can aid in the creation of appropriate messages by altering the content of your post-click landing pages base…
Google Analytics Integration is a powerful feature that allows software users to track and analyze website traffic, user behavior, and other…
Lead source tracking is a software feature that allows businesses to track the origin of their leads or potential customers. It provides val…
The practice of attributing sales and profitability growth to the impact of marketing initiatives is known as marketing ROI. Businesses can…
Transcription is a powerful feature that allows users to effortlessly convert audio files into text documents. This technology has revolutio…
CallRail security and data handling
Key compliance certifications and security features for IT and security teams evaluating CallRail.
Certifications
Security features
Developer & data
Alternatives to CallRail
CallRail Customers
Access Professional Systems
QShark
elmar
CallRail Support Options
Frequently Asked Questions About CallRail
Common questions buyers ask before choosing CallRail.
CallRail is a Inbound Call Tracking Software. CallRail offers Call Recording, Lead Source Tracking, CRM Integration, Conversational Intelligence, Transcription and many more functionalities.
Buyers commonly note the following limitations of CallRail: Limited advanced analytics features; Basic reporting may not meet all needs.
Some top alternatives to CallRail includes Invoca, Ringostat, Mediahawk, Leadtosale and AvidTrak.
CallRail offers Free Trial, Subscription pricing models
The starting price of CallRail is $45/Month
Ready to try it?
Get started with CallRail
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].