CallRail Review: Is It The Right Inbound Call Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $45 / Month
Access Professional Systems
QShark
elmarTrusted by many companies including Access Professional Systems
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is CallRail?
CallRail makes it easy to track incoming leads across multiple channels—web, social media, call tracking, even call center. CallRail keeps detailed information on each interaction so user can identify trends, measure results and improve marketing performance. It provide with details about every single caller to track, nurture, qualify and close every lead and generate more sales.
Pricing
Starts from $45 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
CallRail Software Demo
CallRail was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CallRail
- Team types
- Large Enterprises, Medium Business
Why teams choose CallRail
Comprehensive lead tracking across channels
User-friendly design enhances usability
Detailed insights improve marketing performance
Is CallRail right for you?
What buyers should know before shortlisting CallRail
CallRail simplifies the process of tracking incoming leads across various channels. Its detailed insights help businesses improve their marketing performance.
CallRail pros and cons
- CallRail pros
Comprehensive lead tracking across channels
User-friendly design enhances usability
Detailed insights improve marketing performance
- CallRail cons
Limited advanced analytics features
Basic reporting may not meet all needs
Ready to try it?
Get started with CallRail
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare CallRail side-by-side with top Inbound Call Tracking Software alternatives.
What is the pricing of CallRail?
CallRail Pricing Plans
Call Tracking
$45
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
Unlimited users
Offline call tracking
Show more +
Conversation Analytics
$95
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
10,000 call transcription minutes
Offline call tracking
Show more +
Marketing Analytics
$95
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
1,000 call transcription minutes
Offline call tracking
Show more +
Analytics Suite
$145
/Month
5 local numbers
250 local minutes
100 text messages (SMS)
1,000 form submissions
10,000 call transcription minutes
Show more +
CallRail reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 828 reviews, with consistently positive feedback.
What buyers like
- Multi-channel tracking
- Detailed caller insights
- Lead nurturing capabilities
Common complaints
- Limited features for advanced analytics
- Basic reporting options
- May require training for effective use
What users are saying
RR
Ryan R
02/22/24
"Great Platform for your business and very easy to use."
What do you like best about CallRail? CallRail is very easy to use and extremely effective in my business. What do you dislike about CallRail?
AU
Anonymous User
12/28/23
"Its very nice to see the analytics and stats"
What do you like best about CallRail? Stats were realtime i really liked those What do you dislike about CallRail?
TJ
Trevor J
11/21/23
"CallRail will provide data insights into your marketing for better decision making."
What do you like best about CallRail? Ease of use and intuitive self-service platform. Reasonable fees and no long term commitments. Easy integration ...
Read more
DH
Dan H
11/21/23
"Great product and support"
What do you like best about CallRail? I manage about 50 clients for my marketing agency. Callrail makes my company look like experts to our clients ...
Read more
GC
Geoff C
11/14/23
"CallRail Helps Grow My Business"
What do you like best about CallRail? It allows me to rotate different phone numbers for the business. I also know in advance when someone is ...
Read more
DR
Destiny R
11/14/23
"Account Manager"
What do you like best about CallRail? How easy it is to navigate, and how I'm able to understand where the leads were generated from ...
Read more
CallRail security and data handling
Key compliance certifications and security features for IT and security teams evaluating CallRail.
Certifications
Security features
Developer & data
Alternatives to CallRail
CallRail Customers
Access Professional Systems
QShark
elmar
CallRail Support Options
Frequently Asked Questions About CallRail
Common questions buyers ask before choosing CallRail.
Buyers commonly note the following limitations of CallRail: Limited advanced analytics features; Basic reporting may not meet all needs.
Some top alternatives to CallRail includes CallTrackingMetrics, Invoca, Calltracks, calltrak and CallTracking.
CallRail offers Free Trial, Subscription pricing models
The starting price of CallRail is $45/Month
Ready to try it?
Get started with CallRail
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
