Brand24 vs BirdEye Comparison
Brand24
Starting at $119 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Brand24 is a cloud based Software as a Service (SaaS) reputation management software. It manages negative content, monitor brand mentions and provide actionable insights so that users are fully engaged across social netw…
BirdEye
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of…
BirdEye leads on user satisfaction with a 4.9-star rating across 1,904 reviews.
Brand24 vs BirdEye — at a glance
| Feature | Brand24 | BirdEye |
|---|---|---|
| Rating | 4.5 / 5 | 4.9 / 5 |
| Reviews | 387 | 1,904 |
| Starting price | $119 /month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Reputation Management Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | — |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR |
| Data residency | Global | Global |
Key differences between Brand24 and BirdEye
- Pricing: Brand24 starts at $119 /month. BirdEye pricing is not publicly listed.
- Target audience: Brand24 is built for Freelancers / Consultants and Large Enterprises, while BirdEye targets Large Enterprises and Medium Business.
- User satisfaction: BirdEye scores higher with a 4.9-star average.
- Deployment: Brand24 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; BirdEye supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Brand24 vs BirdEye — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Reputation Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for real-time brand reputation monitoring with sentiment analysis.
- You need immediate insights on brand mentions across social media.
- Your team requires an intuitive, easy-to-navigate reputation management tool.
- You want accurate sentiment analysis to gauge public perception quickly.
- Your company demands extensive API integrations for custom workflows.
- You require advanced, detailed reporting beyond basic analytics.
Best for local businesses needing strong Google review management and support.
- You run a small to medium local business focused on improving Google reviews.
- Your customer service team requires guided, patient onboarding and support.
- You want a streamlined platform with effective tools for monitoring and responding to reviews.
- You need highly customizable features beyond standard reputation management tools.
- You prefer a self-service platform with minimal onboarding and limited reliance on support.
Brand24: Best for real-time brand reputation monitoring with sentiment analysis. BirdEye: Best for local businesses needing strong Google review management and support.
Description | Brand24 is a cloud based Software as a Service (SaaS) reputation management software. It manages negative content, monitor brand mentions and provide actionable insights so that users are ... Read More about Brand24 | BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most ... Read More about BirdEye |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Brand24 and BirdEye Compare on Features?
Total Features | 17 Features | 14 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Brand24 and BirdEye on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Brand24 User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Brand24 for its ease of use, real-time insights, and accurate sentiment analysis, though some express concerns about limited integrations and reporting features. What buyers like
Common complaints
| Buyer sentiment Users generally express strong satisfaction with BirdEye's customer support and effectiveness in managing online reputation, though some find the feature set complex and customization limited. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Uber  Stanford University  Carlsberg | No Customers information available. |
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Media and Screenshots
Screenshots |  9 Screenshots |  8 Screenshots |
|---|---|---|
Videos |  3 Videos |  3 Videos |
Top Alternatives to Brand24 and BirdEye in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Brand24 or BirdEye?
- BirdEye edges out the other on user ratings (4.9 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Brand24 and BirdEye offer a free trial?
- Yes, both Brand24 and BirdEye offer a free trial.
- What is the starting price of Brand24 vs BirdEye?
- Brand24 starts at $119 /month. BirdEye starts at Contact for pricing.
- What are the top alternatives to Brand24?
- Top alternatives to Brand24 include Cloud90, ReviewBuzz, Mentionlytics, Mention, Reputation.com.
- What are the top alternatives to BirdEye?
- Top alternatives to BirdEye include ReviewBuzz, Podium, Reputation Desk, Reputation.com, Trustpilot.