BirdEye vs Swell Comparison
BirdEye
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of…
Swell
Starting at $199 /Month
- Free Trial
- Large Enterprises
- Medium Business
Swell is a customer experience software providing an essential toolkit to monitor brand & product reviews. It can help streamline workflows by integrating with Quickbooks, MYOB & more. The powerful reputation management…
BirdEye leads on user satisfaction with a 4.9-star rating across 1,957 reviews.
BirdEye vs Swell — at a glance
| Feature | BirdEye | Swell |
|---|---|---|
| Rating | 4.9 / 5 | — |
| Reviews | 1,957 | — |
| Starting price | Contact for pricing | $199 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Reputation Management Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | Global | — |
Key differences between BirdEye and Swell
- Pricing: Swell starts at $199 /Month. BirdEye pricing is not publicly listed.
- Deployment: BirdEye supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Swell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
BirdEye vs Swell — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Reputation Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for local businesses needing strong Google review management and support.
- You run a small to medium local business focused on improving Google reviews.
- Your customer service team requires guided, patient onboarding and support.
- You want a streamlined platform with effective tools for monitoring and responding to reviews.
- You need highly customizable features beyond standard reputation management tools.
- You prefer a self-service platform with minimal onboarding and limited reliance on support.
Large Enterprises, Medium Business, Small Business
BirdEye typically suits Large Enterprises and Medium Business. Swell tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most ... Read More about BirdEye | Swell is a customer experience software providing an essential toolkit to monitor brand & product reviews. It can help streamline workflows by integrating with Quickbooks, MYOB & more. The ... Read More about Swell |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.6/10 | 8.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do BirdEye and Swell Compare on Features?
Total Features | 14 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare BirdEye and Swell on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | — |
BirdEye User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express strong satisfaction with BirdEye's customer support and effectiveness in managing online reputation, though some find the feature set complex and customization limited. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  8 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  3 Videos |  2 Videos |
Top Alternatives to BirdEye and Swell in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, BirdEye or Swell?
- BirdEye edges out the other on user ratings (4.9 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do BirdEye and Swell offer a free trial?
- Yes, both BirdEye and Swell offer a free trial.
- What is the starting price of BirdEye vs Swell?
- BirdEye starts at Contact for pricing. Swell starts at $199 /Month.
- What are the top alternatives to BirdEye?
- Top alternatives to BirdEye include ReviewBuzz, Podium, Reputation Desk, Reputation.com, Trustpilot.
- What are the top alternatives to Swell?
- Top alternatives to Swell include Chekkit, Mention, Broadly, ChatMeter, FreshReview.