Avaya Aura vs CallMatrix Comparison
Avaya Aura
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…
CallMatrix
Starting at $29 /Month
- Large Enterprises
- Medium Business
CallMatrix, a powerful call management software, allows you to handle incoming calls efficiently. It simplifies the process of answering calls, converting them into paying clients. With the ability to create local and to…
Avaya Aura leads on user satisfaction with a 4.1-star rating across 79 reviews.
Avaya Aura vs CallMatrix — at a glance
| Feature | Avaya Aura | CallMatrix |
|---|---|---|
| Rating | 4.1 / 5 | — |
| Reviews | 79 | — |
| Starting price | Contact for pricing | $29 /Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | Online |
| Certifications | — | — |
| Data residency | — | US |
Key differences between Avaya Aura and CallMatrix
- Pricing: CallMatrix starts at $29 /Month. Avaya Aura pricing is not publicly listed.
- Deployment: Avaya Aura supports SaaS/Web/Cloud; CallMatrix supports SaaS/Web/Cloud.
Avaya Aura vs CallMatrix — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Avaya Aura typically suits Large Enterprises and Medium Business. CallMatrix tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura | CallMatrix, a powerful call management software, allows you to handle incoming calls efficiently. It simplifies the process of answering calls, converting them into paying clients. With the ... Read More about CallMatrix |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |  CallMatrix has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Avaya Aura and CallMatrix Compare on Features?
Total Features | 5 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Avaya Aura and CallMatrix on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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Data Residency | — | 🇺🇸 US |
Avaya Aura User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  2 Videos | No videos available. |
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Top Alternatives to Avaya Aura and CallMatrix in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Avaya Aura or CallMatrix?
- Avaya Aura edges out the other on user ratings (4.1 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Avaya Aura and CallMatrix offer a free trial?
- Neither Avaya Aura nor CallMatrix currently lists a free trial.
- What is the starting price of Avaya Aura vs CallMatrix?
- Avaya Aura starts at Contact for pricing. CallMatrix starts at $29 /Month.
- What are the top alternatives to Avaya Aura?
- Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.
- What are the top alternatives to CallMatrix?
- Top alternatives to CallMatrix include uContact, Call Center Studio, UJET, VCC Live, Zultys MXIE.