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Compare Atera vs Naverisk RMM & PSA vs SuperOps RMM vs ManageEngine

Atera - Help Desk Software
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Overview

Description

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

Naverisk is a comprehensive, affordable and easy-to-use network monitoring software designed to ensure the continued health and business continuity of critical IT assets. Naverisk is a ... Read More

Entry Level Pricing
  • Starts from $129 , monthly
  • Starts from $110
Free Trial Availability
User Ratings
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Software Demo

Demo

Features

Total Features

48 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $129 , monthly
        • $110
        Pricing Plans
        • Pro

          $159

          /user/month

          • Remote management automations & scripting

          • Windows support

          • Remote monitoring and alerts

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        • Growth

          $209

          /user/month

          • All the magnitude of Pro

          • Mac and Linux support

          • Remote access using AnyDesk

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        • Power

          $249

          /user/month

          • All the power of Growth

          • Custom analytics

          • Custom support addresses (unlimited)

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        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Small Business
        • Medium Business
        • Large Enterprises
        • Individuals
        • Small Business
        • Medium Business
        • Large Enterprises
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Installed - Windows
        • Installed - Mac
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Installed - Windows
        • Installed - Mac
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Not Available
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        User Reviews

        User Ratings

        No reviews available for the product

        Rating Distribution

        Excellent

        246

        Very Good

        27

        Good

        2

        Poor

        1

        Terible

        1

        No reviews available for the product

        Expert's Review generated by AI

        Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

        • The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

        • With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

        • Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.

        • Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.

        • Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Sodexo

        Sodexo

        Domino's

        Domino's

        TGI Fridays

        TGI Fridays

        No Customers information available.

        Media and Screenshots

        Screenshots
        Dashboard

        7 Screenshots

        RMM Software Screenshot

        5 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        1 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Atera and Naverisk RMM & PSA offer a Free Trial.

        Atera is designed for Large Enterprises, Medium Business and Small Business.

        Naverisk RMM & PSA is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Atera Starts at $129/user/month when monthly whereas for Naverisk RMM & PSA Starts at $110/Month.

        Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

        Some top alternatives to Naverisk RMM & PSA includes Atera, SuperOps RMM, ManageEngine, NinjaOne (NinjaRMM), RemoteToPC, SolarWinds RMM, Domotz PRO, Ne.Mo. Network Monitoring, CallView 360, Pulseway, Datto RMM and ITarian RMM.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].