8x8 vs OpenPhone Comparison
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
OpenPhone
Starting at $10 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
OpenPhone helps you transition your telephone system to the cloud, so you can access it from anywhere. Avoid confusion between personal and professional communication, thanks to this powerful software. Cut down on interr…
OpenPhone leads on user satisfaction with a 4.6-star rating across 1,816 reviews.
8x8 vs OpenPhone — at a glance
| Feature | 8x8 | OpenPhone |
|---|---|---|
| Rating | — | 4.6 / 5 |
| Reviews | 36 | 1,816 |
| Starting price | $12 /User/Month | $10 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | VoIP Providers |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between 8x8 and OpenPhone
- Pricing: 8x8 starts at $12 /User/Month, while OpenPhone starts at $10 /User/Month.
- Deployment: 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; OpenPhone supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
8x8 vs OpenPhone — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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8x8 vs OpenPhone: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to mid-sized remote teams needing simple cloud phone systems.
- You want an easy-to-use cloud phone system accessible from anywhere.
- You need to separate personal and professional communications clearly.
- Your team requires basic call routing with IVR, extensions, and shared lines.
- Your enterprise demands highly customized or advanced telephony infrastructure.
- You require an on-premises phone system rather than a cloud solution.
8x8 typically suits Large Enterprises and Medium Business. OpenPhone tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 | OpenPhone helps you transition your telephone system to the cloud, so you can access it from anywhere. Avoid confusion between personal and professional communication, thanks to this ... Read More about OpenPhone |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 1-50 employees51-500 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do 8x8 and OpenPhone Compare on Features?
Total Features | 5 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare 8x8 and OpenPhone on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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8x8 vs OpenPhone: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
8x8 vs OpenPhone Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
8x8 User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Users generally appreciate OpenPhone for its ease of use and cloud accessibility but note concerns about pricing transparency and advanced feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  2 Videos |  2 Videos |
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Top Alternatives to 8x8 and OpenPhone in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, 8x8 or OpenPhone?
- OpenPhone edges out the other on user ratings (4.6 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do 8x8 and OpenPhone offer a free trial?
- Yes, both 8x8 and OpenPhone offer a free trial.
- What is the starting price of 8x8 vs OpenPhone?
- 8x8 starts at $12 /User/Month. OpenPhone starts at $10 /User/Month.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include JustCall, Ring.io, 3CX, Genesys PureEngage, Five9.
- What are the top alternatives to OpenPhone?
- Top alternatives to OpenPhone include Vodia PBX, FluentStream, RingByName, Dialpad Talk, Jive Voice.