Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · AI Customer Support Agent Software
The buying question here is what the agent is allowed to do. Forethought, Maven AGI and Parloa run multi-agent systems that triage, resolve and QA across chat, email and voice — broad coverage suited to established support organisations. Lorikeet takes the narrower, harder path: complex multi-step issues in fintech and healthtech where an agent must follow a compliance-bound procedure exactly and hand off cleanly when it cannot.
Watch how vendors quote results. Resolution rate against simple tier-one volume is not comparable to resolution rate across a full queue, and every number on these sites is vendor-reported.
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Quick picks for AI Customer Support Agent Software
- Best broad automation — Forethought
- Best for regulated complexity — Lorikeet
- Best for voice-first contact centres — Parloa
Who gets the most from AI Customer Support Agent Software
- 1Support leaders whose ticket volume is growing faster than headcount
- 2CX teams replacing a deflection chatbot that customers route around
- 3Fintech and healthtech operations needing compliant automated resolution
How to choose AI Customer Support Agent Software
Separate deflection from resolution before comparing vendors: containing a ticket is not solving it. If your queue is mostly repetitive tier-one questions, broad platforms will cover it. If your issues involve money, health data or multi-step procedures, prioritise agents built for controlled workflows with clean escalation. Insist on a pilot measured against your own ticket mix instead of a vendor benchmark.
Showing 21-24 out of 24
What is Ada?
Ada is a customer support chatbot platform for mid-market and enterprise customer experience teams looking to automate website visitor and customer conversations at scale. Its built-in natural language processing interprets visitor questions and delivers relevant responses, reducing ticket ...
Read more about AdaAda offers custom pricing plan
Kore.ai
Connect with customers through AI-powered chatbots.
Best for: SMB teams · Mid-market · Enterprise
What is Kore.ai?
Kore.ai is a platform that allows anyone to create AI-powered chatbots that can interact with people on popular messaging apps, websites, and voice assistants like Amazon Echo and Google Home. Using Kore.ai, businesses and developers worldwide can build a meaningful presence across channels ...
Read more about Kore.aiStarts from $29/agent/month when yearly
What is Haptik?
Haptik is a completely free chat application that lets user communicate with other users through multiple channels (Whatsapp, SMS, Facebook Messenger, Telegram, Threema, Kik & Viber) - from anywhere in the world. A new approach to contact centers, Haptik allows companies to scale their ...
Read more about HaptikHaptik offers custom pricing plan
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Kustomer
Customer service platform with omnichannel conversation history
Best for: SMB teams · Mid-market · Enterprise
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What is Kustomer?
Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based planning, E-mail tracking and intelligence, Virtual Sticky Notes, File sharing & communication platform and more ...
Read more about KustomerStarts from $29/User/Month
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].