ShipHero Review: Is It The Right Warehouse Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2ShipHero offers custom pricing plan
FameHouse
Bear Bottom
Tiger Mist
Five FourTrusted by teams including FameHouse
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ShipHero?
ShipHero is an advanced 3PL software that was designed specifically for cloud-based e-commerce order fulfillment. Customers have the ability to view orders, inventory, and reports from a secure dashboard, as well as assign users with custom permission groups. Automated notifications alert customers of low stock, while purchase orders are managed with ease. The software helps optimize returns experiences, and can flag, inspect, validate and detect fraud on orders according to pre-defined rules. All of these features come together
Pricing
ShipHero offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
ShipHero Software Demo
ShipHero was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ShipHero
- Use cases
- E-commerce order fulfillment, Third-party logistics (3PL) providers, Inventory and returns management
- Team types
- Warehouse managers, Operations teams
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose ShipHero
Secure dashboard with real-time order and inventory visibility
Custom user permission groups for role-based access
Automated low stock notifications and fraud detection
Is ShipHero right for you?
Best for cloud-based e-commerce 3PL order fulfillment and inventory control.
Choose ShipHero if
- You need advanced, real-time visibility into orders and inventory via a secure dashboard.
- Your team requires customizable user permissions for role-based access control.
- You want automated low stock alerts and built-in fraud detection to optimize returns.
Consider alternatives if
- Your business operates without cloud-based fulfillment or prefers simple inventory solutions.
- You are a small team seeking an easy, low-complexity setup with transparent pricing.
What buyers should know before shortlisting ShipHero
ShipHero is a powerful 3PL software tailored for e-commerce order fulfillment, offering features that streamline inventory and order management. Its cloud-based platform enhances accessibility and efficiency for online retailers.
ShipHero pros and cons
- ShipHero pros
Secure dashboard with real-time order and inventory visibility
Custom user permission groups for role-based access
Automated low stock notifications and fraud detection
- ShipHero cons
Pricing is quotation-based with no public transparency
Potentially complex setup for smaller teams
Ready to try it?
Get started with ShipHero
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare ShipHero side-by-side with top Warehouse Management Software alternatives.
What is the pricing of ShipHero?
ShipHero uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ShipHero reviews and ratings
Buyer sentiment
Users generally rate ShipHero highly for its robust e-commerce fulfillment capabilities and security features.
What buyers like
- Comprehensive order and inventory management
- Effective fraud detection
- Customizable user permissions
Common complaints
- Lack of pricing transparency
- Complexity for smaller businesses
Are you using ShipHero?
What users are saying
SW
Suzi Whitecotton
09/12/24
Always so patient and helpful!
Always so patient and helpful!
AC
Andrew Chu
08/30/24
$500/month 'tech fee' for what?
Introducing a $500/month 'tech fee' to customers with faulty software is absurd. The website on mobile never loads for me, had an instance where ...
Read more
ML
Mohammad Lim
08/07/24
Thank you
Get Emi a raise. They deserve it.
KD
Kara Danvers
07/30/24
GET UR FarKING SH!T TGT SHPIHERO
GET UR FarKING SH!T TGT SHPIHERO. I AM USING IT BUT ITS TRASH. everything lags.
KD
Kara Danvers
07/30/24
GET UR FarKING SH!T TGT SHPIHERO
GET UR FarKING SH!T TGT SHPIHERO. I AM USING IT BUT ITS TRASH. everything lags.
DW
Diana Wu
07/09/24
Great customer service
Great customer service - tickets were addressed promptly with friendly staff - Thank you Carlos!
- See if ShipHero fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ShipHero?
An app or software sends out alerts, which are actionable and content-rich push notifications. These alerts can be for various reasons, incl…
Custom workflows are a feature often found in various software applications, allowing users to automate and customize their work processes t…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Fraud detection is a crucial feature that is used in software programs to identify, prevent, and mitigate fraudulent activities. This featur…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
The process of keeping track of clients' orders and managing the actions required in completing them is known as order management. Accepting…
Permission Management allows you to grant and remove permissions for users on files, directories, and the registry. Permissions are divided…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
In retail and e-commerce, returns management entails interacting with customers who want to return a product and collecting, arranging, and…
Routing is a key feature in software development that plays a significant role in connecting different devices or networks. It is the proces…
ShipHero security and data handling
Key compliance certifications and security features for IT and security teams evaluating ShipHero.
Certifications
Security features
Developer & data
Alternatives to ShipHero
ShipHero Customers
FameHouse
Bear Bottom
Tiger Mist
Five Four
ShipHero Support Options
Frequently Asked Questions About ShipHero
Common questions buyers ask before choosing ShipHero.
ShipHero is a Warehouse Management Software. ShipHero offers Inventory Management, Order Management, Permission Management, Custom Workflows, Returns Management and many more functionalities.
ShipHero is a strong fit if: You need advanced, real-time visibility into orders and inventory via a secure dashboard.; Your team requires customizable user permissions for role-based access control.. Consider alternatives if: Your business operates without cloud-based fulfillment or prefers simple inventory solutions.; You are a small team seeking an easy, low-complexity setup with transparent pricing..
Buyers commonly note the following limitations of ShipHero: Pricing is quotation-based with no public transparency; Potentially complex setup for smaller teams; Limited information on integrations and customization options.
Some top alternatives to ShipHero includes Easyship, Spark Shipping, Shippo, Shipfusion and Sendle.
ShipHero offers Quotation Based pricing model
The starting price is not disclosed by ShipHero. You can visit ShipHero pricing page to get the latest pricing.
Ready to try it?
Get started with ShipHero
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
