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ReadyMode (formerly Xencall) Review: Is It The Right Auto Dialer Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
ReadyMode (formerly Xencall) offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is ReadyMode (formerly Xencall)?
ReadyMode is a complete auto dialer software solution that helps user easily and inexpensively call prospects, customers, and friends directly from desktop or mobile device. Features include automatic monitored lists, built-in call recording, speed dialing, visual voicemail feature and much more. ReadyMode boasts an intuitive user interface that allows to focus on making calls and managing conversations.
Pricing
ReadyMode (formerly Xencall) offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
ReadyMode (formerly Xencall) Software Demo
ReadyMode (formerly Xencall) was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ReadyMode (formerly Xencall)
- Use cases
- Telemarketing teams, Customer support centers, Sales prospecting teams
- Team types
- Sales representatives, Customer service agents
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose ReadyMode (formerly Xencall)
Excellent and responsive customer service
Customizable scripts for different campaigns
Real-time and historical reporting capabilities
Is ReadyMode (formerly Xencall) right for you?
Best for small to medium sales and support teams needing reliable auto-dialing.
Choose ReadyMode (formerly Xencall) if
- You need strong, responsive customer service and quick support response.
- You want customizable call scripts tailored for different campaigns.
- You require real-time and historical reporting to track call performance.
Consider alternatives if
- Your team demands a modern, highly intuitive, and uncluttered user interface.
- You rely heavily on inbound text messaging as part of your workflow.
What buyers should know before shortlisting ReadyMode (formerly Xencall)
Readymode lacks inbound text message handling, which is a critical gap if your team needs two-way SMS communication. The platform also experiences occasional system outages—verify uptime SLAs during your demo and ask the sales team for their incident history over the past 12 months.
The UI is dated compared to modern dialer software, though this doesn't affect core calling functionality. Before shortlisting, confirm that Readymode's DID pool meets your volume needs; some users report limitations when scaling to high call volumes.
In a demo, test script customization workflows directly—this is a core strength, but implementation time varies by campaign complexity. Verify real-time reporting latency and whether it covers all metrics your team tracks.
Check CRM integration specifics: Readymode connects to major platforms, but custom field mapping and sync frequency should be confirmed for your system. Pricing is competitive, but clarify whether per-minute charges, DID costs, and support tiers are bundled or separate line items.
Ask about overage fees and whether you can scale down mid-contract without penalties. The onboarding process is well-supported, but confirm the timeline matches your go-live date.
Readymode is a functional choice for teams prioritizing call volume and customer support over UI polish. It's not suitable if inbound SMS is a requirement or if your contact list exceeds the platform's DID capacity.
Request a trial with your actual call volume and CRM to validate performance before committing.
ReadyMode (formerly Xencall) pros and cons
- ReadyMode (formerly Xencall) pros
Excellent and responsive customer service
Customizable scripts for different campaigns
Real-time and historical reporting capabilities
- ReadyMode (formerly Xencall) cons
Intimidating and cluttered user interface
Limited inbound text message support
Ready to try it?
Get started with ReadyMode (formerly Xencall)
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare ReadyMode (formerly Xencall) side-by-side with top Auto Dialer Software alternatives.
What is the pricing of ReadyMode (formerly Xencall)?
ReadyMode (formerly Xencall) uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if ReadyMode (formerly Xencall) fits your budget?
ReadyMode (formerly Xencall) reviews and ratings
Buyer sentiment
Users generally appreciate the strong customer support and flexible dialing features despite some UI and reliability issues.
What buyers like
- Customer service
- Script customization
- Reporting features
Common complaints
- User interface complexity
- System reliability
Are you using ReadyMode (formerly Xencall)?
What users are saying
JE
John Ellison
09/02/24
excellent customer service and…
excellent customer service and outstanding dialer software.
JS
Justin Stillwell
04/02/24
customer service and communication are…
customer service and communication are top notch! I certainly would recommend ready mode to anyone trying to run a dialer!
C
customer
04/02/24
Best Dialer around
Easy to use and easy to set up. Can't be the price for predictive dialer.
RO
Ryan Oldhamm
03/26/24
Great customer service super nice…
Great customer service super nice people and sales reps, alway on top of it. Mike Li was great and has done everything in a timely manner, this is the ...
Read more
AH
Amber Huggett
03/25/24
Great Customer Service
The customer service is very helpful.
NY
Natali Yaacov
02/22/24
Very happy with ready mode portal
Very happy with ready mode team especially Pedram Dashti assisting me with the New Portal set up So far Im happy
- See if ReadyMode (formerly Xencall) fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ReadyMode (formerly Xencall)?
Analyzes the audio at the start of an outbound call to judge whether a person or a voicemail system has picked up. Machine answers can then…
Call List Management is an essential feature in software designed to streamline the process of managing calls. It enables users to create, o…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gath…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
ReadyMode (formerly Xencall) security and data handling
Key compliance certifications and security features for IT and security teams evaluating ReadyMode (formerly Xencall).
Developer & data
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ReadyMode (formerly Xencall) Support Options
Frequently Asked Questions About ReadyMode (formerly Xencall)
Common questions buyers ask before choosing ReadyMode (formerly Xencall).
ReadyMode (formerly Xencall) is a Auto Dialer Software. ReadyMode (formerly Xencall) offers Predictive Dialer, Call Recording, Call List Management, Lead Management, Call Monitoring and many more functionalities.
ReadyMode (formerly Xencall) is a strong fit if: You need strong, responsive customer service and quick support response.; You want customizable call scripts tailored for different campaigns.. Consider alternatives if: Your team demands a modern, highly intuitive, and uncluttered user interface.; You rely heavily on inbound text messaging as part of your workflow..
Buyers commonly note the following limitations of ReadyMode (formerly Xencall): Intimidating and cluttered user interface; Limited inbound text message support; Occasional system outages impacting availability.
Some top alternatives to ReadyMode (formerly Xencall) includes Dialer360, Voiptime, Vert-Age Dialer, Mojo Dialer and VoxDesk.
ReadyMode (formerly Xencall) offers Quotation Based pricing model
The starting price is not disclosed by ReadyMode (formerly Xencall). You can visit ReadyMode (formerly Xencall) pricing page to get the latest pricing.
Ready to try it?
Get started with ReadyMode (formerly Xencall)
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].