8.9
Spot Score
Empower your MSP team for better customer experiences.
User Ratings
Main Features
Pricing
N-able MSP Manager offers custom pricing plan
Showing 1-6 out of 6
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9.2
Spot Score
RECOMMENDED
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Product Description
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 11 more
Unique Features
Social Media Integration
Document Storage
AI based Chatbots
+ 12 more
Pricing
Free Trial available, Try Now
Starts from $19/user/month when yearly
9.7
Spot Score
RECOMMENDED
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Product Description
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 11 more
Unique Features
Social Media Integration
Document Storage
Reporting and Analysis
+ 10 more
Pricing
Free Trial available, Try Now
Starts from $7/user/month when yearly
RECOMMENDED
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Product Description
Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic conversations into well-organized support tickets. Its smart ticketing system allows teams to filter, ...
Read moreCommon Features
Ticket Management
Live Chat
Unique Features
Ticketing
Ticketing System
Routing
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $24/month when yearly
8.1
Spot Score
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Product Description
Snappy is Help Desk Software for small IT Departments. It automates repetitive tasks associated with ticket creation, assignment, and resolution. It speeds support by allowing responders to work within their familiar desktop environment while integrating with customer satisfaction surveys, ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 6 more
Unique Features
Document Storage
Pricing
Free Trial available
Starts from $15/User/Month
8.7
Spot Score
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Product Description
DeskXpand is affordable help desk software which is called upon by customers when they find HomeXpand. DeskXpand helps customers successfully use HomeXpand with its customer service features. All product instances of DeskXpand can speak with each other in order to assist customers with ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 10 more
Unique Features
Social Media Integration
Pricing
Free Trial available
Starts from $9.99/User/Month
8.7
Spot Score
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Product Description
BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 11 more
Unique Features
Social Media Integration
Pricing
Free Trial available
Starts from $8/User/Month when Billed Yearly
Stuck on something? We're here to help with all the questions and answers in one place.
Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, Snappy and BoldDesk.
Key factors include Incident Management, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, Ticket Management and pricing.
Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
