9.3
SpotScore
MYOB Review: Is It The Right Accounting Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Buyer feedback
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Spotsaas Analysis for MYOB
MYOB is an accounting software solution frequently used by accountants, financial managers, and business owners in small to medium-sized enterprises. A rating of 4.29 out of 5 from 121 reviews suggests it is broadly validated, indicating a generally positive reception among its user base.
Users highlight MYOB's excellent customer service, praising the knowledgeable and patient staff who provide step-by-step assistance. The user-friendly interface simplifies tasks such as bookkeeping, invoicing, and report generation. However, a significant watch-out is the subpar customer support experience, with frequent mentions of long wait times and unresolved issues.
Quick facts about MYOB
What is MYOB?
MYOB is accounting software for Australian and New Zealand small businesses, built in compliance with ATO requirements. It handles invoicing, expense tracking, payroll, tax reporting, and supplier management, with direct integration for working with accountants and bookkeepers. Customers can pay invoices directly by credit card through the platform.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:🇦🇺
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
MYOB Software Demo
MYOB was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider MYOB
- Use cases
- Retail businesses, Professional services, Fintech and consulting firms
- Team types
- Accountants, Financial managers
- Company size
- 1-50 employees, 51-100 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose MYOB
Comprehensive accounting features including payroll, expense tracking, and tax compliance
User-friendly interface that simplifies bookkeeping and reporting tasks
Automated processes and bank feed integrations reducing manual effort
Is MYOB right for you?
Best for small to mid-sized businesses needing comprehensive, automated accounting.
Choose MYOB if
- You require strong integration with local tax authorities for compliance.
- You want automated bank feeds and payroll to reduce manual bookkeeping.
- Your team includes accountants or bookkeepers who benefit from collaboration features.
Consider alternatives if
- You need a modern, highly intuitive user interface and design.
- You have a tight budget sensitive to subscription and add-on costs.
What buyers should know before shortlisting MYOB
MYOB is an established accounting software for small to mid-sized businesses, with core features including automated accounting, bank feeds, payroll, and tax compliance. The platform handles invoicing, timekeeping, and detailed financial reporting.
Users report the interface becomes intuitive after initial setup, though the design feels dated compared to modern cloud competitors like Xero or Wave. Support quality varies significantly.
Response times often exceed 24 hours during peak periods, and consistency between representatives is inconsistent—some are knowledgeable, others less so. This matters if you need quick answers during month-end close or tax season.
Before shortlisting, verify three things in a demo: (1) whether the reporting module generates the specific P&L and cash flow formats your accountant requires, (2) how bank feed reconciliation handles multi-currency transactions if relevant to your business, and (3) whether API integrations with your existing tools (CRM, invoicing, payroll) are included in your pricing tier or cost extra. Pricing tiers are not transparent upfront—clarify whether add-ons like advanced reporting or additional user seats are bundled or separate line items.
MYOB's pricing structure favors established businesses with stable workflows; if you're scaling rapidly or need frequent feature customization, the cost-per-feature ratio becomes unfavorable against competitors.
MYOB pros and cons
- MYOB pros
Comprehensive accounting features including payroll, expense tracking, and tax compliance
User-friendly interface that simplifies bookkeeping and reporting tasks
Automated processes and bank feed integrations reducing manual effort
- MYOB cons
Customer support issues including long wait times and unresolved queries
Frequent bugs and system glitches impacting usability
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MYOB reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting MYOB’s comprehensive features and ease of use, tempered by concerns over customer support and software reliability.
What buyers like
- Ease of use
- Comprehensive accounting features
- Automation and bank feed integration
Common complaints
- Customer support delays and issues
- Software bugs and outdated interface
Are you using MYOB?
What users are saying
M
MG
01/24/25
Professional and timely help
The help and follow up I received from Shanika was timely and professional. Thank-you very much.
MC
M Charlton
06/07/24
extremely helprul
Shanika called today and was extremely helpful with a number of points I was trying to sort through.
S
Sherrie
05/28/24
I had the best experience talking with…
I had the best experience talking with Shanika today. Very knowledgeable and able to solve my questions.
CJ
Christopher Jones
05/20/24
Simone was a terrific help re…
Simone was a terrific help re explanation of AccountRight and current package. Knowledgeable, articulate and a good listener plus very patient with my ...
Read more
DM
Denisa Manikkam
04/30/24
The service offered great
The service offered great! Specially Shanika Jayawickrama was extremely helpful and took us through the set up and process patiently! We are very ...
Read more
A
Ante
04/09/24
I received an excellent help from…
I received an excellent help from customer service. We booked a date and time that suits me and the agent has been very patient with me as I navigate ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of MYOB?
The overall accounts payable (AP) balance of a corporation at a given moment in time will appear in the current liabilities column of its ba…
The term "accounts receivable" refers to a company's unpaid bills or the money owed to it by customers. Accounts that a company is entitled…
A bank reconciliation statement reconciles an entity's bank account with its financial records. The statement lists all deposits, withdrawal…
An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…
MYOB offers specialized tools designed for CPA firms that let accountants manage clients and create reports with greater ease. This feature…
MYOB’s Cash Management feature offers a comprehensive view of cash
The Collections feature helps businesses manage outstanding invoices. It provides tools for tracking overdue payments and automating payment…
The Expense Tracking feature allows organizations to monitor employee expenses efficiently. Employees can easily log their expenses through…
MYOB’s Fixed Asset Management feature helps businesses track their physical assets throughout their lifecycle. It includes functionalities f…
The General Ledger feature is the backbone of MYOB's accounting system, consolidating all financial transactions into one central repository…
MYOB's Multi-Currency feature lets businesses conduct transactions in multiple currencies. It automatically updates exchange rates and conve…
The Payroll feature simplifies managing employee payments. It automates calculations for wages, taxes, and deductions while maintaining comp…
With MYOB's Project Accounting feature, businesses can monitor project-related expenses and revenues in real-time. This tool helps organizat…
The Purchasing feature simplifies procurement processes within your organization. It allows users to create purchase orders, track inventory…
MYOB's Revenue Recognition feature maintains that your business meets accounting standards by automating the process of recognizing revenue.…
The Spend Management feature provides businesses with comprehensive visibility into their expenditures. By tracking and categorizing spendin…
MYOB's Tax Management feature simplifies tax compliance for businesses. It automatically calculates tax amounts based on the latest tax rate…
MYOB security and data handling
Key compliance certifications and security features for IT and security teams evaluating MYOB.
Certifications
Security features
Developer & data
Alternatives to MYOB
Why buyers keep looking beyond MYOB
Users may seek alternatives to MYOB if they require more advanced features, such as comprehensive reporting tools or integrations with other software, which may not be fully supported by MYOB’s offerings.
Businesses experiencing rapid growth might look for scalable solutions that can adapt to their evolving needs, as MYOB might not provide the necessary flexibility for larger operations.
Some users may find MYOB's user interface challenging or less intuitive, prompting them to explore alternatives that offer a more user-friendly experience and better customer support.
Cost considerations often drive users to evaluate alternatives; they may find other platforms that provide similar functionalities at a lower price point or with more favorable subscription models.
Businesses in specific industries might require tailored accounting solutions, leading them to seek alternatives that cater specifically to their unique regulatory and operational needs.
MYOB Support Options
Frequently Asked Questions About MYOB
Common questions buyers ask before choosing MYOB.
MYOB is a Accounting Software. MYOB offers Tax Management, Spend Management, Revenue Recognition, Purchasing, Project Accounting and many more functionalities.
MYOB is a strong fit if: You require strong integration with local tax authorities for compliance.; You want automated bank feeds and payroll to reduce manual bookkeeping.. Consider alternatives if: You need a modern, highly intuitive user interface and design.; You have a tight budget sensitive to subscription and add-on costs..
Buyers commonly note the following limitations of MYOB: Customer support issues including long wait times and unresolved queries; Frequent bugs and system glitches impacting usability; Outdated interface design compared to modern competitors.
Some top alternatives to MYOB includes Xero, Zoho Books, Quickbooks, Freshbooks and Wave.
MYOB offers Free Trial, Subscription pricing models
The starting price is not disclosed by MYOB. You can visit MYOB pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
