Melio Review: Is It The Right AP Automation Software For Your Team?
Best for SMB teams · Mid-market
Free Plan Available
GDPR
SOC 2Starts from $18.50 / user / month when monthly, also offers free forever plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Melio?
Melio is a web-based application that automates all processes of the Accounts Payable department. This software streamlines accounts payable processes to save office employees time, improve accuracy, and reduce costs on processing invoices. By automating many manual tasks, it frees up skilled resources to focus on areas of the business that need attention.
Pricing
Starts from $18.50 / user / month when monthly
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRMulti-Factor Authentication (MFA)
Data residency:🇺🇸
Melio Software Demo
Melio was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Melio
- Use cases
- Financial Services, Accounting and Bookkeeping, Professional Services and Consulting
- Team types
- Accounts Payable Specialists, Finance Managers
- Company size
- 11-50 employees, 51-200 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Melio
Seamless integration with QuickBooks Desktop and Online reduces manual data entry
Supports credit card payments even when vendors do not accept them, adding payment flexibility
User-friendly and intuitive interface praised by users
Is Melio right for you?
Best for small to mid-sized businesses needing simple, QuickBooks-integrated AP automation.
Choose Melio if
- You use QuickBooks Desktop or Online and want seamless invoice syncing
- You need to pay vendors by credit card even if they don’t accept cards
- You prefer a user-friendly, low-complexity AP automation tool with freemium pricing
Consider alternatives if
- Your company is a large enterprise requiring extensive AP workflow customization
- You require immediate phone-based customer support for AP issues
What buyers should know before shortlisting Melio
Melio has earned a strong reputation over the past year as a reliable and user-friendly payment processing platform, particularly for businesses integrating with QuickBooks Online and Desktop. Its seamless syncing capability with QuickBooks saves users time and effort, while its ability to facilitate credit card payments to vendors who do not traditionally accept them is a standout feature.
Many users also appreciate the affordability of its ACH payment option and reasonably priced mailed checks, which makes it a cost-effective solution for bill payments. The highlight of Melio's offering is its exemplary customer support team.
Numerous reviews commend the swift, friendly, and knowledgeable service provided via the chat feature, with users often mentioning individual representatives who went above and beyond to solve issues. This consistency in support underscores Melio’s commitment to customer satisfaction, even rectifying rare errors promptly.
However, a few users expressed a preference for phone support instead of relying solely on chat, highlighting a potential avenue for improvement. Additionally, occasional delays in resolving complex issues were noted, though these were usually mitigated with clear communication.
Overall, Melio's combination of advanced features, affordability, and exceptional support makes it a solid choice for businesses seeking a convenient payment solution.
Melio pros and cons
- Melio pros
Seamless integration with QuickBooks Desktop and Online reduces manual data entry
Supports credit card payments even when vendors do not accept them, adding payment flexibility
User-friendly and intuitive interface praised by users
- Melio cons
No direct phone support; initial help is only via chat
AI-driven chat automation is limited and often requires human agent involvement
Ready to try it?
Get started with Melio
Try the free plan and upgrade when ready.
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What is the pricing of Melio?
Melio Pricing Plans
Go
Free
Send 5 free ACH transfers/month
10 syncs with QuickBooks Online & Xero
Multiple payment methods: Pay by card or bank
Send check ACH or instant transfer
Easy bill adding: Upload scan or import bills
Show more +
Core
$21.25
/user/month
Everything in Go and:
Send 20 free ACH transfers/month
Unlimited 2-way auto-sync with QuickBooks Online & Xero
Batch-pay multiple bills at once
Combine payments into one transaction
Show more +
Go Plan (Free)
Ideal for freelancers, startups, and small businesses with basic payment needs. Offers convenient, cost-effective payment solutions including 5 free ACH transfers per month, easy bill uploads, global payments, and integration with QuickBooks Online & Xero.
Core Plan ($18.50/user/month)
Designed for growing businesses and accounting teams requiring advanced automation and greater efficiency. Provides expanded ACH transactions (20/month), unlimited two-way syncing with accounting platforms, batch payments, automated approval workflows, and enhanced user management with priority support to streamline financial operations.
Melio reviews and ratings
Buyer sentiment
Overall positive user sentiment highlights ease of use, QuickBooks integration, and flexible payment options, tempered by support limitations and occasional technical glitches.
What buyers like
- Ease of use
- QuickBooks integration
- Flexible payment options
Common complaints
- Limited customer support channels
- Dashboard reliability issues
What users are saying
SS
Sahaya S
02/13/24
"Best Platform For All payments"
What do you like best about Melio? Always I liked its credit card payment support even though supplier don't have that option What do you dislike ...
Read more
AH
Andrew H
02/05/24
"Best Payment Processing Software"
What do you like best about Melio? Very user-friendly, and the customer service is unmatched! The integration between Melio and Quickbooks Online is ...
Read more
JG
J Gillow
01/28/24
Great customer service
Great customer service! Helped me solve a problem and stayed with me until it was resolved.
A
Alesha
01/21/24
Great
As always, support always helps with any questions or concerns.
SH
Susan He
01/21/24
very great to help me for my account
Date of experience: January 22, 2024
KP
Kalista Popp
01/18/24
Amazing service
Date of experience: January 19, 2024
Melio security and data handling
Key compliance certifications and security features for IT and security teams evaluating Melio.
Certifications
Security features
Developer & data
Alternatives to Melio
Why buyers keep looking beyond Melio
Users requiring more comprehensive accounting integration or advanced bookkeeping features might prefer an alternative solution offering deeper synchronization with their existing financial software.
Businesses handling international transactions frequently may seek platforms with broader global payment support and competitive currency exchange rates, beyond Melio's domestic payment focus.
Companies needing robust payroll services, expense management, or tax preparation alongside payments could explore alternatives providing these additional functionalities under one unified platform.
Organizations looking for extensive customization, detailed reporting, or advanced analytics might consider other tools that offer greater flexibility and detailed financial insights.
Users prioritizing customer support might switch to alternatives known for faster response times, personalized assistance, or more comprehensive support resources.
Melio Support Options
Frequently Asked Questions About Melio
Common questions buyers ask before choosing Melio.
Melio is a strong fit if: You use QuickBooks Desktop or Online and want seamless invoice syncing; You need to pay vendors by credit card even if they don’t accept cards. Consider alternatives if: Your company is a large enterprise requiring extensive AP workflow customization; You require immediate phone-based customer support for AP issues.
Buyers commonly note the following limitations of Melio: No direct phone support; initial help is only via chat; AI-driven chat automation is limited and often requires human agent involvement; Occasional dashboard errors such as pending or failed payment updates.
Some top alternatives to Melio includes Precoro, AvidXchange, APXPRESS, Paypool and Plastiq.
Melio offers Freemium pricing model
The starting price of Melio is $18.50/user/month when monthly
Ready to try it?
Get started with Melio
Get started with the free plan — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].