Kaleyra Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Add to compare
Kaleyra offers custom pricing plan
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Kaleyra?
Kaleyra is an API-based cloud communications platform that enables businesses to send automated notifications, custom SMS messages, and programmable voice calls to customers. Adjustable settings let companies configure messaging workflows to fit their specific communication needs.
Pricing
Kaleyra offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Kaleyra Software Demo
Kaleyra was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Kaleyra
- Team types
- Large Enterprises, Medium Business
Why teams choose Kaleyra
Highly customizable communication solutions
Reliable API for seamless integration
Supports various communication channels
Is Kaleyra right for you?
What buyers should know before shortlisting Kaleyra
Kaleyra is a cloud communication platform with customizable features for client outreach. Its API-based architecture supports secure messaging, voice, and video integration.
Before shortlisting, verify that Kaleyra's per-minute or per-message pricing aligns with your call volume—overage costs can escalate quickly for high-volume operations. Check whether the platform's compliance certifications (HIPAA, SOC 2) match your industry requirements, as not all tiers include them.
In a demo, confirm that integrations with your existing CRM or ticketing system work without custom development. Ask about setup time for phone number porting and whether Kaleyra handles local number provisioning in your target markets.
Test the API response times under load if you plan to embed communication features into your own application. Clarify the data residency policy—some customers require servers in specific regions, and Kaleyra's default infrastructure may not meet that need.
Kaleyra pros and cons
- Kaleyra pros
Highly customizable communication solutions
Reliable API for seamless integration
Supports various communication channels
- Kaleyra cons
Integration may require technical expertise
Not suitable for businesses without tech resources
Ready to try it?
Get started with Kaleyra
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Kaleyra side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of Kaleyra?
Kaleyra uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Kaleyra Pricing Plans
Weighing your options?
Not sure if Kaleyra fits your budget?
Kaleyra reviews and ratings
What buyers like
- API-based communication
- Customizable features
- Reliable and secure
Common complaints
- Requires technical integration
- May be complex for small teams
- Limited offline capabilities
What users are saying
AU
Anonymous User
11/13/23
"A simple and sophisticated Cpaas platform"
What do you like best about Kaleyra? Ease of set up, simple UI, decent customer support, reasonable pricing and a good tech infrastructure What do you ...
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RD
Ravi Dutt M
11/02/23
"Best to manage SMS and whatsapp channel"
What do you like best about Kaleyra? Ease to use and manage.Very easy to implemnet new channel. Currently using it for SMS and Whatsapp service What ...
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AS
Amit S
10/18/23
"Experience as a user with kaleyra is very good.Nice platform which provide good service."
What do you like best about Kaleyra? Dash board is easy to use, and when I was a new user to use kaleyra i didn't face any issues to operating ...
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OM
Oviya M
08/22/23
"User friendly platform kaleyra"
What do you like best about Kaleyra? 1.Kaleyra is very helpful to connect with leads and customers and its a best marketing tool. 2.It gives perfect ...
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BR
Bharani Raaj K
06/15/23
"Kaleyra Best tool for Calling"
What do you like best about Kaleyra? What I Like the best about Kaleyra is that it will give precise data on how many total calls were dialed, how ...
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AD
Ashish D
04/28/23
"Kaleyra is best for Whatsapp marketing management"
What do you like best about Kaleyra? Kaleyra has the most intuitive user interface. The first time I opened the Kaleyra dashboard, it only took me 15 ...
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- See if Kaleyra fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Kaleyra?
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
CRM integration is a vital feature found in most modern software programs that helps businesses streamline their customer relationship manag…
Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Conversational Forms is a revolutionary software feature that is designed to enhance the user's experience by providing a dynamic and intera…
Multi-Account Management refers to the management of several accounts on various social media apps such as Facebook, Instagram, YouTube, Pin…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Phone Number Search is a software feature that allows users to search for contact information based on a specific phone number. This feature…
Secure data storage refers to the process of storing sensitive information in a protected and controlled manner. This feature is crucial for…
Voice operation is a cutting-edge software feature that allows users to control and command their computer or mobile device through voice co…
Kaleyra security and data handling
Key compliance certifications and security features for IT and security teams evaluating Kaleyra.
Certifications
Developer & data
Alternatives to Kaleyra
Kaleyra Customers
Uber
Zomato
Flipkart
HYUNDAI
Kaleyra Support Options
Frequently Asked Questions About Kaleyra
Common questions buyers ask before choosing Kaleyra.
Kaleyra is a Cloud Communication Platforms. Kaleyra offers Multi-Account Management, Conversational Forms, Multi-Channel Communication, Secure Data Storage, CRM Integration and many more functionalities.
Buyers commonly note the following limitations of Kaleyra: Integration may require technical expertise; Not suitable for businesses without tech resources; Pricing can vary based on usage.
Some top alternatives to Kaleyra includes CometChat, Plivo, Twilio Flex, Telnyx and IFTTT.
Kaleyra offers Quotation Based pricing model
The starting price is not disclosed by Kaleyra. You can visit Kaleyra pricing page to get the latest pricing.
Ready to try it?
Get started with Kaleyra
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].