Engati Review: Is It The Right Bot Platforms Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRStarts from $79 / Month, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Engati?
Engati is a chatbot platform that lets teams build and deploy bots without coding, with support for eight messaging channels including Messenger, Telegram, Line, Viber, Skype, Slack, and Webchat. It includes real-time analytics to monitor bot performance and tools to manage customer service interactions across those channels.
Pricing
Starts from $79 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Engati Software Demo
Engati was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Engati
- Use cases
- Customer support automation, E-commerce user engagement, Lead generation and qualification
- Team types
- Customer service teams, Marketing teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Engati
Supports eight major messaging platforms for broad reach
User-friendly interface enabling bot creation without programming
Real-time analytics for monitoring bot performance
Is Engati right for you?
Best for easy, no-code chatbot creation across multiple messaging platforms.
Choose Engati if
- You need to quickly build chatbots without any programming skills.
- Your business engages customers on multiple messaging platforms like Messenger and Slack.
- You want real-time analytics to monitor chatbot performance and user engagement.
Consider alternatives if
- Your company requires highly customized AI or advanced NLP capabilities.
- You are a large enterprise needing deep integration with complex legacy systems.
What buyers should know before shortlisting Engati
Engati is a powerful chatbot platform that simplifies the creation and management of custom bots across various messaging platforms. Its user-friendly interface makes it accessible for users without programming knowledge.
Engati pros and cons
- Engati pros
Supports eight major messaging platforms for broad reach
User-friendly interface enabling bot creation without programming
Real-time analytics for monitoring bot performance
- Engati cons
Limited information on advanced AI customization capabilities
Potentially less suitable for very large enterprises with complex needs
Ready to try it?
Get started with Engati
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Engati side-by-side with top Bot Platforms Software alternatives.
What is the pricing of Engati?
Engati Pricing Plans
Starter
Free Forever with whats app
FAQ with NLP Engine
Basic
Conversational Flow Builder
Basic
Show more +
Professional
$79
/Month
$79/month Billed yearly, get 1 month free! With WhatsApp
FAQ with NLP Engine
Basic
Conversational Flow Builder
Basic
Show more +
Business
$249
/Month
$249/month With WhatsApp
$199/month Without WhatsApp
$249/month Billed yearly, get 3 months free! With whatsApp
$199/month Billed yearly, get 1 month free! Without WhatsApp
FAQ with NLP Engine
Show more +
Enterprise
FAQ with NLP Engine
Advanced configurations
Conversational Flow Builder
Advanced & Script Nodes
Message Broadcasts
Show more +
Engati reviews and ratings
Buyer sentiment
Users generally appreciate Engati's ease of use and multi-platform support, though some desire more advanced features and clearer pricing.
What buyers like
- Ease of use
- Multi-platform integration
- Real-time analytics
Common complaints
- Limited advanced AI features
- Pricing transparency
Are you using Engati?
What users are saying
TY
Tristan Y
01/10/23
"WORST CUSTOMER SERVICE FOR A CHATBOT SERVICE PROVIDER."
What do you like best about Engati Chatbot Platform? They were very dedicated when they were selling the service and while we are running the ...
Read more
HD
Harsh D
06/23/22
"It was good experience"
What do you like best about Engati Chatbot Platform? I like their WhatsApp chatbot and Instagram chatbot integration. They have separate solutions for ...
Read more
ST
Saranya. T
12/21/21
""Great Chatbot Platform" easy to access"
What do you like best about Engati Chatbot Platform? easy to access , its very cost effective, user freindly. What do you dislike about Engati Chatbot ...
Read more
JP
Janhavi P
12/15/21
"One of the most convenient and easy to use platform i have come accross"
What do you like best about Engati Chatbot Platform? It's a very easy-to-use chatbot platform and there are 16 channels (WhatsApp, Telegram, ...
Read more
GK
Gaayatri K
10/27/21
"Best customer support team to reach out to - for all doubts I had while building the bot."
What do you like best about Engati Chatbot Platform? The team is always responsive and ready to help, and that probably is a big ...
Read more
AU
Anonymous User
08/25/21
"Best way to customize chatbots for your website regardless of the industry"
What do you like best about Engati Chatbot Platform? Engati offers an effortless way to build a chatbot for your website. The pre-existing templates ...
Read more
- See if Engati fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Engati?
AI Chatbot improves customer engagement and support by leveraging artificial intelligence and natural language processing (NLP) technologies…
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically requi…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Drag and drop allows users to choose an object or a portion of text and move it to the desired location by dragging or "dropping" it. It can…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Natural Language Processing (NLP) is a software feature that enables computers to understand, interpret, and manipulate human language. It i…
Omnichannel customer engagement refers to a comprehensive approach towards managing customer interactions across multiple channels or touchp…
Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the…
Engati security and data handling
Key compliance certifications and security features for IT and security teams evaluating Engati.
Certifications
Security features
Developer & data
Alternatives to Engati
Engati Support Options
Frequently Asked Questions About Engati
Common questions buyers ask before choosing Engati.
Engati is a Bot Platforms Software. Engati offers AI based Chatbots, AI Chatbot, Artificial Intelligence, Natural Language Processing, Chat (Messaging) and many more functionalities.
Engati is a strong fit if: You need to quickly build chatbots without any programming skills.; Your business engages customers on multiple messaging platforms like Messenger and Slack.. Consider alternatives if: Your company requires highly customized AI or advanced NLP capabilities.; You are a large enterprise needing deep integration with complex legacy systems..
Buyers commonly note the following limitations of Engati: Limited information on advanced AI customization capabilities; Potentially less suitable for very large enterprises with complex needs; Pricing details are not fully transparent and may require sales contact.
Some top alternatives to Engati includes Octane AI, BusinessOnBot, ChatBot, SmartBots and SimpleChatbot.co.
Engati offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Engati is $79/Month
Ready to try it?
Get started with Engati
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].