Creatio Review: Is It The Right Low Code Development Platforms (LCDP) Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $25 / user / month when monthly
Skeyes
DFS Aviation Services
Onco360
Saskatchewan Blue Cross
HersheyTrusted by teams including Skeyes
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Creatio
Creatio is a low-code development platform primarily used by sales managers, account executives, and CRM administrators in medium to large enterprises. A rating of 4.66/5 from 61 reviews indicates broad validation among users, suggesting it effectively meets the needs of its target audience.
Creatio's standout feature is its ability to automate workflows without requiring coding skills, making it accessible for non-technical users. The platform also offers extensive customization options, allowing users to tailor CRM applications to their specific business needs. However, despite its no-code nature, there is a learning curve for users unfamiliar with CRM systems, which could pose a challenge.
Quick facts about Creatio
What is Creatio?
Creatio is a no-code platform for mid-market and enterprise teams that need to automate CRM workflows and broader enterprise processes without depending on developer resources. It covers marketing, sales, and service automation with industry-specific workflow templates across 20 verticals and a marketplace for additional add-ons. Pricing and implementation complexity make it best suited for companies with dedicated operations or IT staff rather than small businesses.
Pricing
Starts from $25 / user / month when monthly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Creatio Software Demo
Creatio was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Creatio
- Use cases
- Martech and Revtech companies, Sales automation teams, Consulting firms
- Team types
- Sales managers, Account executives
- Company size
- 50 to 500 employees, Medium to large enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Creatio
No-code workflow automation accessible to non-technical users
High customization freedom to tailor CRM and workflows
Comprehensive CRM suite covering marketing, sales, and service
Is Creatio right for you?
Best for automating and customizing CRM workflows without coding.
Choose Creatio if
- You need a no-code platform with high customization freedom for CRM and workflows.
- Your business fits medium to large size with 50-500 employees requiring industry-specific workflows.
- You want a comprehensive CRM suite covering marketing, sales, and service in one platform.
Consider alternatives if
- Your team has very limited technical expertise and struggles with integrations.
- You are a small business sensitive to pricing and steep learning curves.
What buyers should know before shortlisting Creatio
Creatio is an excellent no-code platform that allows businesses to automate CRM and enterprise workflows without needing coding skills. The platform offers extensive customization, allowing users to tailor solutions to their needs, and provides a comprehensive suite of CRM tools for marketing, sales, and service.
With industry-specific workflows for 20 verticals and a robust marketplace for add-ons, Creatio offers great flexibility. However, the learning curve and pricing might be challenging for smaller businesses, and complex integrations may require technical support.
Overall, Creatio is a powerful tool for automating workflows and enhancing CRM functionality.
Creatio pros and cons
- Creatio pros
No-code workflow automation accessible to non-technical users
High customization freedom to tailor CRM and workflows
Comprehensive CRM suite covering marketing, sales, and service
- Creatio cons
Learning curve for users unfamiliar with CRM systems
Integration challenges requiring technical expertise
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Start your free trial — no credit card required.
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Compare Creatio side-by-side with top Low Code Development Platforms (LCDP) Software alternatives.
What is the pricing of Creatio?
Creatio Pricing Plans
Growth
$25
/user/month
Number of users : 5
Number of applications : Unlimited
Number of workflows : Unlimited
Number of records : Unlimited
Number of workflow runs (BPM & DCM) : 50K executed process elements per month
Show more +
Enterprise
$55
/user/month
Number of users : 5
Number of applications : Unlimited
Number of workflows : Unlimited
Number of records : Unlimited
Number of workflow runs (BPM & DCM) : Unlimited
Show more +
Unlimited
$85
/user/month
Number of users : 50
Number of applications : Unlimited
Number of workflows : Unlimited
Number of records : Unlimited
Number of workflow runs (BPM & DCM) : Unlimited
Show more +
Creatio reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Creatio's powerful no-code automation and customization, tempered by concerns over learning curve and integration complexity.
What buyers like
- Ease of use for non-technical users
- Customization flexibility
- Comprehensive CRM functionality
Common complaints
- Steep learning curve
- Integration difficulties
Are you using Creatio?
What users are saying
RA
Randol Antonio P.
06/16/26
What do you like best about Creatio?Freedom UI feels like a better way to create a UI.Review collected by and hosted on G2.com.What do you dislike ...
Read more
BB
Bharath B.
06/12/26
What do you like best about Creatio?AI default enablement, speed to deploy and scalingReview collected by and hosted on G2.com.What do you dislike ...
Read more
RP
Ranjith P.
06/12/26
What do you like best about Creatio?Ease of development, integration and comfigurationReview collected by and hosted on G2.com.What do you dislike ...
Read more
VU
Verified User in Building Materials
06/12/26
What do you like best about Creatio?Creatio provides a great user experience. The interface feels intuitive, and it’s easy to use.Review collected by ...
Read more
MP
Mike P.
06/12/26
What do you like best about Creatio?Prebuilt agents and workflows make it faster to launchReview collected by and hosted on G2.com.What do you dislike ...
Read more
AR
Anirudh R.
06/12/26
What do you like best about Creatio?The application is easy to use and highly adaptable.Review collected by and hosted on G2.com.What do you dislike ...
Read more
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What are the features of Creatio?
The Access Control feature protects sensitive data within Creatio by defining user permissions and roles. This capability addresses complian…
Creatio's App Integrations feature connects third-party applications smoothly. This solves the problem of disconnected systems that can't co…
Creatio offers pre-built application templates that let users quickly deploy solutions designed for their specific business needs. These tem…
Creatio’s Drag and Drop Builder simplifies the application development process by allowing users to create custom workflows and interfaces w…
The Integrations Management feature in Creatio allows businesses to connect their applications and data sources easily. This functionality a…
The Machine Learning feature within Creatio helps organizations use advanced analytics for predictive insights. This functionality addresses…
With the Mobile Development feature in Creatio, businesses can create mobile applications that improve accessibility for users on the go. Th…
The Testing Management feature provides a structured approach to checking that applications function correctly before deployment. This capab…
Creatio's Web Development capabilities allow businesses to create responsive web applications designed for their needs. This feature address…
The Workflow Management feature in Creatio lets organizations automate complex business processes. This functionality solves the problem of…
Creatio security and data handling
Key compliance certifications and security features for IT and security teams evaluating Creatio.
Certifications
Security features
Developer & data
Alternatives to Creatio
Why buyers keep looking beyond Creatio
Users may seek alternatives to Creatio due to budget constraints, as some businesses find the pricing structure higher than their financial capabilities or may require more cost-effective solutions for their CRM needs.
Organizations with specific industry requirements might look for alternatives that offer tailored features or integrations not available in Creatio, ensuring a better fit for their unique operational workflows.
Companies experiencing rapid growth may require more scalable CRM solutions that can easily adapt to evolving business needs and accommodate larger teams without compromising performance.
Users might consider alternatives if they find the learning curve for Creatio steep, prompting them to explore more user-friendly platforms that facilitate quicker onboarding and higher team adoption rates.
Businesses looking for enhanced customer support or community resources may switch to alternatives that provide more comprehensive assistance, ensuring they receive timely help and guidance as they navigate their CRM systems.
Creatio Customers
Skeyes
DFS Aviation Services
Onco360
Saskatchewan Blue Cross
Hershey
Constantia
Katerra
epsotech
Health efx
People 2.0
Creatio Support Options
Frequently Asked Questions About Creatio
Common questions buyers ask before choosing Creatio.
Creatio is a Low Code Development Platforms (LCDP) Software. Creatio offers Application Templates, Integrations Management, App Integrations, Machine Learning, Drag and drop Builder and many more functionalities.
Creatio is a strong fit if: You need a no-code platform with high customization freedom for CRM and workflows.; Your business fits medium to large size with 50-500 employees requiring industry-specific workflows.. Consider alternatives if: Your team has very limited technical expertise and struggles with integrations.; You are a small business sensitive to pricing and steep learning curves..
Buyers commonly note the following limitations of Creatio: Learning curve for users unfamiliar with CRM systems; Integration challenges requiring technical expertise; Pricing complexity and potential cost concerns for smaller businesses.
Some top alternatives to Creatio includes Zoho CRM, Zoho CRM Plus, Zoho Creator, Appian and LeadSpace.
Creatio offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Creatio is $25/user/month when monthly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
