9.8
SpotScore
Cloudbeds Review: Is It The Right Hotel Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2Cloudbeds offers custom pricing plan
Willow House
The Lodges on Vashon
Ranchlands
Inn
The Wyman HotelTrusted by teams including Willow House
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Cloudbeds
Cloudbeds is a hotel management software primarily used by hotel management teams, front desk staff, and operations managers in small to medium-sized businesses. With a rating of 4.3 out of 5 from 63 user reviews, it is broadly validated, indicating a strong user satisfaction across its customer base.
Users consistently highlight Cloudbeds' excellent customer service, with team members like Korina B, Tomás D, and Luis providing quick and helpful support. The platform is also praised for its user-friendly interface, making it easy for hotel staff to navigate and understand. However, the mobile application functionality needs improvement, which may hinder users who require smooth on-the-go management.
Quick facts about Cloudbeds
What is Cloudbeds?
Cloudbeds is a cloud-based property management system used by independent hotels, hostels, and boutique properties to manage reservations, room assignments, and staff operations from one platform. It connects to channel managers and OTAs to keep inventory synchronized across booking sites and reduce manual reconciliation. The platform lacks a dedicated mobile app, so managers who need to run operations from a phone will work through a mobile browser.
Pricing
Cloudbeds offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Cloudbeds Software Demo
Cloudbeds was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Cloudbeds
- Use cases
- Hotels, Bed and Breakfasts, Hostels
- Team types
- Hotel management teams, Front desk staff
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Cloudbeds
Exceptional and responsive customer service with knowledgeable support staff
User-friendly platform with clear explanations and easy-to-understand features
Personalized onboarding and training tailored to user needs
Is Cloudbeds right for you?
Best for small to medium hotels needing easy, cloud-based management with strong support.
Choose Cloudbeds if
- You run a small or medium-sized hotel, B&B, or hostel seeking streamlined operations.
- You prioritize exceptional, personalized customer service and onboarding during software adoption.
- You want a user-friendly platform focused specifically on hotel management tasks.
Consider alternatives if
- You require robust mobile app functionality for extensive on-the-go management.
- You need a wide variety of third-party integrations or advanced customization options.
What buyers should know before shortlisting Cloudbeds
Cloudbeds' support team receives consistent praise for responsiveness and product knowledge. Reviewers specifically mention representatives like Korina B, Tomás, Denis S, and Bryant for resolving issues quickly.
The platform's interface is straightforward to navigate, and configuration options let you customize workflows to match your property's operations. Before shortlisting, verify that Cloudbeds meets your mobile needs.
The platform lacks a dedicated mobile app—management tasks require a web browser on a phone or tablet. If your team needs offline access or native mobile functionality, test this limitation during your demo.
Check integration requirements with your existing PMS, channel manager, or accounting software; Cloudbeds connects to common tools but may require custom API work for niche systems. Pricing is per-property, so multi-property operators should calculate total cost across all locations.
Request a detailed breakdown of add-on fees for advanced reporting, extra user seats, or third-party integrations. Ask the sales team which features require paid upgrades versus what's included in the base plan—this varies by property size and booking volume.
During your demo, ask for a walkthrough of daily operations: reservations, check-in/check-out workflows, housekeeping coordination, and reporting. Confirm that your team can complete these tasks without mobile access, and verify that any integrations you depend on are already built-in or available through their API.
Cloudbeds pros and cons
- Cloudbeds pros
Exceptional and responsive customer service with knowledgeable support staff
User-friendly platform with clear explanations and easy-to-understand features
Personalized onboarding and training tailored to user needs
- Cloudbeds cons
Mobile application functionality needs improvement for better on-the-go management
Limited app marketplace restricting customization options
Ready to try it?
Get started with Cloudbeds
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Cloudbeds side-by-side with top Hotel Management Software alternatives.
What is the pricing of Cloudbeds?
Cloudbeds uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if Cloudbeds fits your budget?
Cloudbeds reviews and ratings
Buyer sentiment
Users generally express positive sentiment focused on excellent customer support and ease of use, tempered by concerns about mobile app limitations and integration options.
What buyers like
- Customer service
- Ease of use
- Personalized onboarding
Common complaints
- Mobile app functionality
- Limited app marketplace
Are you using Cloudbeds?
What users are saying
W
Wendy
09/27/24
Great Service from Korina B and Cloudbeds
Korina B from Cloudbeds was absolutely fabulous. She led me through the process of connecting to my channels and was even willing to wait on the line ...
Read more
W
Wendy
09/27/24
Great Service from Korina B and Cloudbeds
Korina B from Cloudbeds was absolutely fabulous. She led me through the process of connecting to my channels and was even willing to wait on the line ...
Read more
HC
Hotel Casa de la Vega
09/04/24
quick and honest answers
We received quick and honest answers to provide us with a solution and understanding of the problem presented.
HC
Hotel Casa de la Vega
09/04/24
quick and honest answers
We received quick and honest answers to provide us with a solution and understanding of the problem presented.
AM
Anabel Molina
07/09/24
Tomás helped me solving for good a…
Tomás helped me solving for good a problem that had been going on for a long time. Really appreciate his support and patience!!
AM
Anabel Molina
07/09/24
Tomás helped me solving for good a…
Tomás helped me solving for good a problem that had been going on for a long time. Really appreciate his support and patience!!
- See if Cloudbeds fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
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What are the features of Cloudbeds?
Employee management is a crucial aspect of any organization, as it involves the effective and efficient management of all the employees with…
Front Office Management is an integral part of any software that deals with customer interaction and management. It refers to the activities…
GDS/OTA integration is an essential software feature that allows businesses in the travel industry to connect their online booking systems w…
Guest Experience (GEM) is a feature that aims to enhance the overall experience of customers or visitors in any establishment. It facilitate…
Hotel Group Management is a crucial aspect of managing and organizing multiple hotel properties efficiently under one umbrella. It is a spec…
Housekeeping management refers to the overall management and organization of cleaning and maintenance tasks in a professional setting, such…
Maintenance Management refers to the process of effectively managing and controlling the maintenance activities in an organization. It invol…
Marketing management is a crucial aspect of any successful business strategy. It involves the planning, implementation, and control of vario…
Multi-Property is a software feature that allows users to manage multiple properties within a single platform. This feature is highly benefi…
Online Hotel Booking is a convenient and efficient tool for travelers to make reservations for their accommodations remotely. It is a softwa…
Point of Sale (POS) software is a computerized system used by businesses to facilitate and streamline their sales process. It provides an au…
Reservations management is a vital feature in the field of software management. It is a process that allows businesses to manage and track t…
Reviews Management is a software feature that allows businesses and organizations to effectively manage and monitor customer reviews. It is…
Cloudbeds security and data handling
Key compliance certifications and security features for IT and security teams evaluating Cloudbeds.
Certifications
Security features
Developer & data
Alternatives to Cloudbeds
Cloudbeds Customers
Willow House
The Lodges on Vashon
Ranchlands
Inn
The Wyman Hotel
Xinalani
LOGE
Great Pines
Lucky Arrow
Kinship Landing
Cloudbeds Support Options
Frequently Asked Questions About Cloudbeds
Common questions buyers ask before choosing Cloudbeds.
Cloudbeds is a Hotel Management Software. Cloudbeds offers Employee Management, Front Office Management, GDS / OTA Integration, Hotel Group Management, Guest Experience (GEM) and many more functionalities.
Cloudbeds is a strong fit if: You run a small or medium-sized hotel, B&B, or hostel seeking streamlined operations.; You prioritize exceptional, personalized customer service and onboarding during software adoption.. Consider alternatives if: You require robust mobile app functionality for extensive on-the-go management.; You need a wide variety of third-party integrations or advanced customization options..
Buyers commonly note the following limitations of Cloudbeds: Mobile application functionality needs improvement for better on-the-go management; Limited app marketplace restricting customization options; Pricing is quotation-based, which may reduce pricing transparency.
Some top alternatives to Cloudbeds includes NewBook, eZee Absolute, 5stelle*, MyHotelLine PMS and The Hotels Network.
Cloudbeds offers Quotation Based pricing model
The starting price is not disclosed by Cloudbeds. You can visit Cloudbeds pricing page to get the latest pricing.
Ready to try it?
Get started with Cloudbeds
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
