ChatWork Review: Is It The Right Business Instant Messaging Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPROverview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is ChatWork?
ChatWork is simple, fast and comprehensive business instant messaging software which enables communication between worker to worker, worker to customer, customer to worker. Workflow is made simpler by ChatWork which empowers staff or agent on duty to accept task in click of a mouse and log the activity with appropriate detail by giving few details via messages.
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
ChatWork Software Demo
ChatWork was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ChatWork
- Use cases
- Customer support teams, Internal team communication, Sales and client communication
- Team types
- Customer service agents, Sales teams
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose ChatWork
Simple and fast communication interface
Enables worker-to-customer and worker-to-worker messaging
Facilitates quick task acceptance and activity logging
Is ChatWork right for you?
Best for small to medium teams needing fast, simple business messaging and task logging.
Choose ChatWork if
- You want a straightforward, low-complexity messaging tool for internal and customer communication.
- Your team benefits from quick task acceptance and activity logging via messages.
- You operate a small or medium-sized business without need for complex workflows.
Consider alternatives if
- Your company requires highly customizable or enterprise-grade workflow automation.
- You need advanced project management features or detailed pricing transparency.
What buyers should know before shortlisting ChatWork
ChatWork simplifies communication and task management for teams. Its user-friendly design and real-time updates make it a solid choice for businesses looking to streamline workflows.
ChatWork pros and cons
- ChatWork pros
Simple and fast communication interface
Enables worker-to-customer and worker-to-worker messaging
Facilitates quick task acceptance and activity logging
- ChatWork cons
Limited information on advanced features or integrations
No clear pricing details available
Ready to try it?
Get started with ChatWork
Try the free plan and upgrade when ready.
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See how it stacks up
Compare ChatWork side-by-side with top Business Instant Messaging Software alternatives.
What is the pricing of ChatWork?
ChatWork reviews and ratings
Buyer sentiment
Users appreciate ChatWork's simplicity and speed for business messaging but note limited advanced features and unclear pricing.
What buyers like
- Ease of use
- Fast communication
- Task management via messaging
Common complaints
- Lack of pricing transparency
- Limited advanced functionality
What users are saying
SS
satyendra s
12/06/23
"ChatWork for business team communication"
What do you like best about ChatWork? ChatWork is a great app for talking with your team and working together. It helps you send messages, make video ...
Read more
SS
Satakshi S
10/15/23
"Chatwork: The Ultimate Tool for Streamlined Work and Connectivity"
What do you like best about ChatWork? For me, Chatwork has been a game-changer in the way I manage my work and connect with colleagues. The platform ...
Read more
SD
Swati D
09/21/23
"Communicate with Team Easily in meetings"
What do you like best about ChatWork? It is the only to I use to connect with the team and colleagues while I am working remotely because it is easy ...
Read more
AT
aparna t
08/28/23
"Great tool for group chat across the globe"
What do you like best about ChatWork? It has great collaborative tools within which makes it even more productive. It is a all in one tool where you ...
Read more
VR
Varundeep R
08/21/23
"Secure and safe app for business"
What do you like best about ChatWork? I am using this for day to day personal and professional communication. It is very easy to communicating and ...
Read more
NR
Neel R
05/03/23
"Fast and effective easy to use messaging tool"
What do you like best about ChatWork? ChatWork is a great way to use for texting or creating internal team groups to send messages or doing quality ...
Read more
ChatWork security and data handling
Key compliance certifications and security features for IT and security teams evaluating ChatWork.
Certifications
Security features
Developer & data
Alternatives to ChatWork
ChatWork Support Options
Frequently Asked Questions About ChatWork
Common questions buyers ask before choosing ChatWork.
ChatWork is a strong fit if: You want a straightforward, low-complexity messaging tool for internal and customer communication.; Your team benefits from quick task acceptance and activity logging via messages.. Consider alternatives if: Your company requires highly customizable or enterprise-grade workflow automation.; You need advanced project management features or detailed pricing transparency..
Buyers commonly note the following limitations of ChatWork: Limited information on advanced features or integrations; No clear pricing details available; Potentially less suitable for complex enterprise processes.
Some top alternatives to ChatWork includes Slack, Glip, Google Chat, uShare.to and Teamwork Chat.
ChatWork offers Freemium, Subscription pricing models
The starting price is not disclosed by ChatWork. You can visit ChatWork pricing page to get the latest pricing.
Ready to try it?
Get started with ChatWork
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].