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Best GLPI Alternatives for Android — 6 Compared in 2026

Explore 6 alternatives to GLPI — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 6 strongest GLPI alternatives, side by side

Quick answer

If GLPI isn't working out, the best alternatives are osTicket, Spiceworks Help Desk and Freshservice. osTicket ranks first with a SpotScore of 9.6 and a 4.3★ rating. See all 6 compared on score, rating, and price below.

Ready to move on from GLPI? These 6 service desk software alternatives are the picks worth testing first. Our ranking leans on SpotScore, which weighs verified satisfaction against market presence, then star ratings and pricing model. Editors check each tool. Start with the table for a fast read, then go section by section below.

ProductSpotScoreRatingPricingBest for
osTicketStreamline customer service and save time with osTicket.9.6★★★★☆ 4.3(42)Freefrom $9 /User/Monthteams of all sizes
Spiceworks Help DeskEffortless IT asset management at your fingertips.8.7★★★★☆ 4.3(30)FreeFreemiumteams of all sizes
FreshserviceStreamline your support process with ease.—★★★★★ 4.68(981)Freefrom $19 /User/Monthteams of all sizes
ManageEngine ServiceDesk PlusSolving IT problems, keeping businesses running smoothly.—★★★★☆ 4.35(152)FreeFree Trial · Quotation Basedteams of all sizes
SolarWinds Service DeskStreamline IT service management with SolarWinds.—★★★★☆ 4.36(169)Freefrom $19 /User/Monthteams of all sizes
IBM Control DeskStreamline your service desk with intelligent asset management.—★★★★★ 4.6(15)FreeFree Trial · Quotation Basedteams of all sizes

9.6

SpotScore

osTicket - Help Desk Software

osTicket

Streamline customer service and save time with osTicket.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

42 verified reviews

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What is osTicket?

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right ...

Read more about osTicket
Free Trial·

osTicket offers custom pricing plan

8.7

SpotScore

Spiceworks Help Desk - Help Desk Software

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

4.3

30 verified reviews

Add to compare

What is Spiceworks Help Desk?

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

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Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

981 verified reviews

Add to compare

What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Read more about Freshservice
Free Trial
ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

Solving IT problems, keeping businesses running smoothly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

152 verified reviews

Add to compare

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

Read more about ManageEngine ServiceDesk Plus
Free Trial·

ManageEngine ServiceDesk Plus offers custom pricing plan

SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

169 verified reviews

Add to compare

What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...

Read more about SolarWinds Service Desk
Free TrialTry Free →
IBM Control Desk - Service Desk Software

IBM Control Desk

Streamline your service desk with intelligent asset management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

15 verified reviews

Add to compare

What is IBM Control Desk?

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

Read more about IBM Control Desk
Free Trial·

IBM Control Desk offers custom pricing plan

Why we picked these GLPI alternatives

osTicket9.6Best for teams of all sizes

Open source flexibility

Watch for: Requires technical setup

Spiceworks Help Desk8.7Best for teams of all sizes

IT asset management

Watch for: Complex setup process

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

ManageEngine ServiceDesk PlusBest for teams of all sizes

Comprehensive IT tools

Watch for: Can be overwhelming for new users

SolarWinds Service DeskBest for teams of all sizes

Revolutionary self-help technology

Watch for: Limited advanced reporting features

IBM Control DeskBest for teams of all sizes

Centralizes IT service management with strong control features across incidents, assets, and requests.

Watch for: Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

Why teams look for a GLPI alternative

There are a few common reasons buyers start shopping for a GLPI alternative:

  • Newcomers may find the richness of features and customizations overwhelming without proper support.
  • Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.

The factors that matter in a GLPI alternative

Side by side, the 6 alternatives break down like this: 6 offer a free tier; paid plans run $9–$19, with osTicket the cheapest entry point; and Freshservice is the highest rated at 4.68★ across 981 reviews.

How the ranking holds up.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to GLPI are Freshservice (4.7★), IBM Control Desk (4.6★), SolarWinds Service Desk (4.4★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to GLPI, prioritize: Asset Management, Ticket Management, Incident Management, Knowledge Base, Self Service Portal, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply GLPI is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to match a GLPI alternative to your team

  • On a budget / just exploring: start with a free tier — osTicket, Spiceworks Help Desk and Freshservice let you evaluate without paying upfront.
  • If real-user ratings matter most: Freshservice has the strongest star rating (4.68★) among the options with verified reviews.
  • Want the safest pick: osTicket has the highest Spotsaas Score (9.6) in this list — a strong default if you're unsure.

Your migration plan from GLPI

Switching from GLPI doesn't have to be painful. Begin with a data export and verify the new tool imports it. Confirm feature parity, pilot the change on a trial, and keep GLPI running in parallel until you're sure. Many tools above let you test for free first.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].