Issue Tracking
It's a way of keeping track of open issues that, depending on their nature, must be resolved within the next task, before the next milestone, or before the change effort can be finished successfully. While issue tracking originated to track software bugs, the principles can be applied to physical products, customer service maps, and any other aspect of a company that customers engage with. The most challenging part of issue tracking is bringing issues to light. It's vital to have a straightforward and fast manner of reporting and addressing issues, whether internal staff or customers identify them.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
