Zoho CRM vs Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM Comparison
Zoho CRM
Starting at $9 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho CRM is an intuitive and powerful customer relationship management solution designed to enhance business workflows and improve collaboration. With its user-friendly interface and drag-and-drop functionality, it simpl…
Agentforce Sales (formerly Salesforce Sales Cloud)
Starting at $25 /user/month
- Free Trial
- Individuals
- Large Enterprises
Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Sa…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Agentforce Sales (formerly Salesforce Sales Cloud) leads on user satisfaction with a 4.4-star rating across 23,347 reviews.
Zoho CRM vs Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM — at a glance
| Feature | Zoho CRM | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.1 / 5 | 4.4 / 5 | 4.6 / 5 |
| Reviews | 2,488 | 23,347 | 294 |
| Starting price | $9 /user/month | $25 /user/month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Individuals, Large Enterprises, Medium Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between Zoho CRM and Agentforce Sales (formerly Salesforce Sales Cloud)
- Pricing: Zoho CRM starts at $9 /user/month, while Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month.
- Target audience: Zoho CRM is built for Freelancers / Consultants and Large Enterprises, while Agentforce Sales (formerly Salesforce Sales Cloud) targets Individuals and Large Enterprises.
- User satisfaction: Agentforce Sales (formerly Salesforce Sales Cloud) scores higher with a 4.4-star average.
- Deployment: Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Agentforce Sales (formerly Salesforce Sales Cloud) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Zoho CRM vs Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing customizable, cost-effective CRM.
- You want an intuitive, easy-to-use CRM with minimal technical expertise required
- Your business needs highly customizable workflows, fields, and dashboards
- You seek strong sales automation and seamless integration with tools like G Suite and Power BI
- You are a large enterprise requiring deep scalability and advanced CRM features
- You need extensive advanced third-party app integrations beyond the available marketplace
Agentforce Sales (formerly Salesforce Sales Cloud)
Individuals, Large Enterprises, Medium Business
Small Business
Zoho CRM typically suits Freelancers / Consultants and Large Enterprises. Agentforce Sales (formerly Salesforce Sales Cloud) tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zoho CRM is an intuitive and powerful customer relationship management solution designed to enhance business workflows and improve collaboration. With its user-friendly interface and ... Read More about Zoho CRM | Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and ... Read More about Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability | |||
SpotScoreWhat's this? ↗ | 9.8/10 | 8.6/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 50 to 5,000 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Sales Processes: With Zoho CRM, your sales team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. Managers will appreciate the time saved and the increase in productivity.
- Customer Insights: The platform offers reliable analytics and reporting features that let administrators understand customer behavior. This data-driven approach helps you design strategies that work for your target audience.
- Smooth Integration: Zoho CRM integrates with a wide range of third-party applications, making it easy for executives to unify their tech stack. This compatibility keeps all teams aligned and working efficiently toward common goals.
Agentforce Sales (formerly Salesforce Sales Cloud)
- Streamlined Sales Processes: With Salesforce Sales Cloud, your team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. This means less time spent on admin and more time engaging with clients.
- 360-Degree Customer View: By consolidating customer data in one place, you and your team can gain useful insights into customer behavior and preferences. This complete perspective lets you deliver personalized interactions, improving customer satisfaction and loyalty.
- Smooth Collaboration: Salesforce Sales Cloud helps teams communicate effectively through shared dashboards and real-time updates. Managers can monitor progress easily, while sales reps stay informed about leads, keeping everyone aligned toward common goals.
No key benefits available yet.
Best fit
- 1-500 employees.
- Martech, SaaS, Consulting, Sales Automation, Fintech.
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators.
Agentforce Sales (formerly Salesforce Sales Cloud)
- 50 to 5,000 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Steep learning curve on setup and configuration — teams under 20 typically need 2–4 weeks of dedicated training before reaching productivity
- Limited customization for industry-specific workflows — manufacturing and construction firms often add custom development or switch to Salesforce
- Pricing scales quickly above 10 users — many teams find Pipedrive or HubSpot CRM cheaper at similar user counts
Agentforce Sales (formerly Salesforce Sales Cloud)
- Pricing starts at $165/month for Sales Cloud and scales quickly — companies under 50 employees often switch to HubSpot CRM (free tier) or Pipedrive ($14/month base)
- Requires custom development for industry-specific workflows — manufacturing and construction firms typically add Pipeliner or Zoho CRM for vertical-specific features
- API rate limits and connector gaps force teams to build middleware — companies relying on legacy ERP systems often run parallel instances of NetSuite or SAP
No alternatives guidance available yet.
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How do Zoho CRM, Agentforce Sales (formerly Salesforce Sales Cloud) and Bigin by Zoho CRM Compare on Features?
Total Features | 47 Features | 19 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zoho CRM, Agentforce Sales (formerly Salesforce Sales Cloud) and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Zoho CRM vs Agentforce Sales (formerly Salesforce Sales Cloud) User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, customization, and cost-effectiveness, tempered by concerns about scalability and occasional performance issues. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 40 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Amazon  EuroKids  HotStar |  Vodafone  T-Mobile  BRP |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  4 Screenshots |  4 Screenshots |
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Videos |  1 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zoho CRM or Agentforce Sales (formerly Salesforce Sales Cloud)?
- Agentforce Sales (formerly Salesforce Sales Cloud) edges out the other on user ratings (4.4 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zoho CRM and Agentforce Sales (formerly Salesforce Sales Cloud) offer a free trial?
- Yes, both Zoho CRM and Agentforce Sales (formerly Salesforce Sales Cloud) offer a free trial.
- What is the starting price of Zoho CRM vs Agentforce Sales (formerly Salesforce Sales Cloud)?
- Zoho CRM starts at $9 /user/month. Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month.
- What are the top alternatives to Zoho CRM?
- Top alternatives to Zoho CRM include Bigin by Zoho CRM, Zoho One, Hubspot Marketing Hub, Freshsales, Salesforce.
- What are the top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)?
- Top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.