Zoho Assist vs BeyondTrust Remote Support vs AnyDesk Comparison
Zoho Assist
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever it is - allowing you to easily a…
BeyondTrust Remote Support
Starting at $2,097 /Year
- Free Trial
- Large Enterprises
- Medium Business
BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem and view their system exactly as…
AnyDesk
Starting at $23 /month
- Freelancers / Consultants
- Medium Business
AnyDesk is a software that allows you access to your computer from anywhere in the world, as if you are sitting directly in front of it. It works via the Internet and therefore requires no additional hardware or installa…
BeyondTrust Remote Support leads on user satisfaction with a 4.6-star rating across 418 reviews.
Zoho Assist vs BeyondTrust Remote Support vs AnyDesk — at a glance
| Feature | Zoho Assist | BeyondTrust Remote Support | AnyDesk |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.6 / 5 | 3.6 / 5 |
| Reviews | 1,074 | 418 | 473 |
| Starting price | $10 /User/Month | $2,097 /Year | $23 /month |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Medium Business, Small Business |
| Category | Remote Access Software | Remote Access Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR |
| Data residency | Global | US | Global |
Key differences between Zoho Assist and BeyondTrust Remote Support
- Pricing: Zoho Assist starts at $10 /User/Month, while BeyondTrust Remote Support starts at $2,097 /Year.
- Target audience: Zoho Assist is built for Freelancers / Consultants and Large Enterprises, while BeyondTrust Remote Support targets Large Enterprises and Medium Business.
- User satisfaction: BeyondTrust Remote Support scores higher with a 4.6-star average.
- Deployment: Zoho Assist supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; BeyondTrust Remote Support supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Zoho Assist vs BeyondTrust Remote Support vs AnyDesk — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for secure, easy remote IT support and management in mid-to-large companies.
- You need simple, secure remote access with end-to-end encryption for IT support.
- Your team consists of IT technicians or system administrators requiring instant troubleshooting.
- You want centralized management tailored for mobile and distributed workforce environments.
- Your organization requires extensive third-party app integrations and a rich marketplace.
- You need advanced team activity tracking for large virtual or social media teams.
Best for secure, cross-platform remote IT support with extensive session monitoring.
- You need robust security with session recording and auditing capabilities.
- Your support team requires compatibility across Windows, Mac, Linux, and mobile devices.
- You want the option to host the remote support server on-premises for control.
- Your organization demands rapid updates for the latest operating system releases.
- Your support heavily relies on iOS device connectivity and management.
Best for fast, secure remote access with simple setup and multi-PC control.
- You need to control up to 50 computers from one Windows system efficiently.
- You prioritize low-latency, smooth remote desktop performance even on low bandwidth.
- You want robust security features like end-to-end encryption and two-factor authentication.
- Your workflows require highly reliable, unattended remote access configurations.
- You have unstable or low-quality internet connections causing frequent dropouts.
Zoho Assist: Best for secure, easy remote IT support and management in mid-to-large companies. BeyondTrust Remote Support: Best for secure, cross-platform remote IT support with extensive session monitoring.
Description | Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever ... Read More about Zoho Assist | BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem ... Read More about BeyondTrust Remote Support | AnyDesk is a software that allows you access to your computer from anywhere in the world, as if you are sitting directly in front of it. It works via the Internet and therefore requires no ... Read More about AnyDesk |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesLarge Enterprises | 50-500 employees501-5,000 employees | 50 to 500 employeesSmall Business |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless Remote Support: Zoho Assist enables teams to provide instant remote support, allowing administrators to troubleshoot issues without being physically present. This means faster resolutions and happier clients.
- User-Friendly Interface: With its intuitive design, both managers and support staff can easily navigate the platform. You’ll find that training new team members takes minimal time, enhancing overall productivity.
- Robust Security Measures: Your data security is a top priority. Zoho Assist employs end-to-end encryption, ensuring that sensitive information remains protected during remote sessions—instilling confidence in your clients and staff alike.
- Seamless Connectivity: BeyondTrust Remote Support enables your team to connect with users quickly and effortlessly, reducing downtime and enhancing productivity. As a manager, you’ll appreciate how easy it is for technicians to access devices remotely, solving issues in real-time.
- Enhanced Security: We understand that security is a top priority for you. With BeyondTrust’s robust security protocols, including session recording and comprehensive auditing, you can rest assured that sensitive data remains protected during remote sessions.
- Cross-Platform Compatibility: Your team works with diverse operating systems. BeyondTrust Remote Support supports Windows, Mac, Linux, and mobile devices, allowing your technicians to assist users regardless of their device type or location.
- Seamless Remote Access: With AnyDesk, you can effortlessly connect to devices from anywhere in the world. This means your team can provide support or access critical files without being tied to a specific location.
- High Performance and Low Latency: I’ve seen firsthand how AnyDesk’s proprietary DeskRT codec delivers smooth, real-time performance, even on low-bandwidth connections. This ensures that your remote sessions are as responsive as working locally.
- Robust Security Features: AnyDesk prioritizes data protection with end-to-end encryption and two-factor authentication. You can rest easy knowing that your sensitive information is safeguarded against unauthorized access.
Best fit
- 50-500 employees.
- Industries: IT Support, Managed Services, Healthcare, Education, Remote Work Solutions, and Software Development.
- Job Titles: IT Support Technicians, System Administrators, Help Desk Representatives, Remote Support Specialists, and Technical Consultants.
- 50 to 5,000 employees.
- Industries: IT Services, Healthcare, Financial Services, Education, Retail, and Telecommunications.
- Job Titles: IT Support Specialists, Help Desk Technicians, System Administrators, Network Administrators, and Customer Support Representatives.
- 50 to 500 employees
- IT Services, Remote Support, Education, Consulting, and Telehealth
- IT Support Specialists, Remote Technical Support Agents, Educators, Consultants, and Project Managers
Reasons buyers look elsewhere
- Users may seek alternatives to Zoho Assist due to its pricing structure, as some organizations find more cost-effective remote support solutions that better fit their budget and feature requirements.
- Certain businesses might require advanced features or integrations not available in Zoho Assist, prompting them to explore options that offer enhanced capabilities tailored to their specific needs.
- Organizations with unique compliance or security requirements may look for alternatives that provide more robust data protection measures or adhere to specific industry standards beyond what Zoho Assist offers.
- Users may seek alternatives due to cost considerations, as some remote support solutions offer competitive pricing or more flexible subscription models that better fit their budgetary constraints.
- Organizations with specific security compliance requirements might explore other options that provide enhanced features like end-to-end encryption or additional authentication measures tailored to their needs.
- Companies requiring seamless integration with existing IT infrastructure may find alternative remote support tools that offer better compatibility with their current systems and software applications.
- Users may seek alternatives to AnyDesk due to concerns about security and privacy, particularly if they require enhanced encryption or compliance with specific regulatory standards for sensitive data handling.
- Some individuals or organizations might find AnyDesk's pricing model less favorable compared to other remote desktop solutions that offer more competitive rates or better value for their specific usage needs.
- Users could experience performance issues with AnyDesk, such as lag or connectivity problems, prompting them to explore alternatives that provide faster and more reliable remote access capabilities.
Software Demo
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How do Zoho Assist, BeyondTrust Remote Support and AnyDesk Compare on Features?
Total Features | 8 Features | 7 Features | 5 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare Zoho Assist, BeyondTrust Remote Support and AnyDesk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
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HIPAA | ✓ Yes | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US | 🌐 Global |
Zoho Assist vs BeyondTrust Remote Support User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, buyers appreciate Zoho Assist for its ease of use, secure remote access, and effective support capabilities, though some desire more advanced features and integrations. What buyers like
Common complaints
| Buyer sentiment Users generally praise BeyondTrust Remote Support for its broad OS compatibility, security features, and range of remote tools, while noting occasional connectivity and update delays as main drawbacks. What buyers like
Common complaints
| Buyer sentiment Users appreciate AnyDesk's ease of use, fast performance, and security, but express concerns about connectivity reliability and update management. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  7 Screenshots |  8 Screenshots |  5 Screenshots |
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Videos |  3 Videos |  3 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zoho Assist or BeyondTrust Remote Support?
- BeyondTrust Remote Support edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zoho Assist and BeyondTrust Remote Support offer a free trial?
- Yes, both Zoho Assist and BeyondTrust Remote Support offer a free trial.
- What is the starting price of Zoho Assist vs BeyondTrust Remote Support?
- Zoho Assist starts at $10 /User/Month. BeyondTrust Remote Support starts at $2,097 /Year.
- What are the top alternatives to Zoho Assist?
- Top alternatives to Zoho Assist include VNC Connect, RescueAssist, TeamViewer, ShowMyPC, ISL Online.
- What are the top alternatives to BeyondTrust Remote Support?
- Top alternatives to BeyondTrust Remote Support include Zoho Assist, Wayk Now, ScreenMeet, ISL Online, RemotePC.