Zendesk Support vs Document360 - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Document360 (231) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Document360, the Enterprise Wiki software, combines the power of structured content management with the flexibility of wikis to deliver an innovative solution for enterprise content ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $99 , Billed Yearly
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.2/10	Not Available
User Ratings	4.3 (7934)	4.7 (571)
	Visit website	Get Quote

Software Demo

Demo

How do Zendesk Support and Document360 Compare on Features?

Total Features	29 Features	0 Features
Unique Features		No features
	Visit website	Get Quote

What Do Zendesk Support and Document360 Cost?

Pricing Option
Starting From	$19 , yearly	$99 , Billed Yearly
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Free Get Started 5 Team Accounts Knowledge Base Version Public Knowledge Base Show more + Startup Get Started $ 99 per project, per month billed yearly, $ 119 per project, per month billed monthly 5 Team Accounts Knowledge Base Version Show more + Business Get Started $ 249 per project, per month billed yearly, $ 299 per project, per month billed monthly 20 Team Accounts 2 Knowledge Base Versions Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Small Business Large Enterprises Individuals Freelancers	Medium Business Small Business Large Enterprises Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

Zendesk Support User Reviews & Rating Comparison

User Ratings	4.3 (based on 7934 reviews)	4.7 (based on 571 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 215 Very Good 12 Good 3 Poor 1 Terible 0
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Zendesk Support It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.	Pros and Cons of Document360
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Uber Siemens Shopify	Cxense Dataddo Datree

Media and Screenshots

Screenshots	5 Screenshots	2 Screenshots
Videos	2 Videos	2 Videos

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	KBPublisher 2.6 Drupal Wiki Eniston

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support offers Free Trial, but Document360 does not.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Document360 is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Document360 Starts at $99/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Document360 includes KBPublisher, Drupal Wiki, Eniston, KnowledgeBase Manager Pro, Talisma KnowledgeBase, Helpjuice, KnowledgeOwl, GoGoWorx, KnowledgeBase and ProProfs Knowledge Base.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Zendesk Support vs Document360 - Which Help Desk Software Platform Is Better in July 2025?

Zendesk Support

Document360

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Zendesk Support and Document360 Compare on Features?

Total Features

Unique Features

What Do Zendesk Support and Document360 Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Zendesk Support

Pros and Cons of Document360

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Zendesk Support and Document360 in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure